Canyon Bikes issue

[medavidcook]

Hey

I am looking at getting this bike

an issue i have is i would like to have a test ride. only issue Canyon bikes are not sold in store and the outlets dont stock this bike,

What should I do, take the hit and hope its perfect or give it a wide berth.

The link to the bike is: https://www.canyon.com/_en/mountainbikes/bike.html?b=3182

 

[ianrauk]

Canyon are a German internet only retailer as far as I know.
However, they do make exceedingly good bikes. Well made and highly regarded.
Their road racing bikes are used by teams in the pro-peleton.

 

[medavidcook]

Canyon are a German internet only retailer as far as I know.
However, they do make exceedingly good bikes. Well made and highly regarded.
Their road racing bikes are used by teams in the pro-peleton.

Yeh i know that and they also have a cyclocross team aswell. I am just thinking do i risk it, if something is wrong can i return it etc.

 

[ianrauk]

Yeh i know that and they also have a cyclocross team aswell. I am just thinking do i risk it, if something is wrong can i return it etc.

I would certainly think so.
What does the Canyon website say about returns?

 

[GrumpyGregry]

Thousands of satisfied Canyon customers are prepared to take the risk. (Me included though I bought mine pre-loved). You do get a 30 day right of return for an unused bike if you order the wrong size or take against that particular model.

 

[ianrauk]

Just checked the site - They have a 30 day return policy.

 

[medavidcook]

Just checked the site - They have a 30 day return policy.

Excellent thanks couldnt find anything.

Thousands of satisfied Canyon customers are prepared to take the risk. (Me included though I bought mine pre-loved). You do get a 30 day right of return for an unused bike if you order the wrong size or take against that particular model.

Awesome, i might jump on the wagon and get a canyon, then i can start mtb again.

Thanks for the advice and help guys.

 

[GrumpyGregry]

https://www.canyon.com/_en/shop/information/warranty.html

 

[medavidcook]

https://www.canyon.com/_en/shop/information/warranty.html

Excellent, thanks for that

 

[Pale Rider]

Rose is a similar company - German internet retailer of highish end bikes.

I rather like their returns policy, which I believe is enshrined in German law.

It says you can examine the goods 'as you would in a shop' before deciding whether to return or not.

Seems fair to me, you can check the bike for size and that everything works.

My Rose ebike arrived correctly assembled and has been faultless.

 

[Jody]

Really like that bike. Looks like a classy bit of kit for the money.

 

[medavidcook]

Really like that bike. Looks like a classy bit of kit for the money.

Thanks it looks amazing,

one thing i am still thinking about is clip less or not

 

[Jody]

one thing i am still thinking about is clip less or not

I tend to ride with them most. I have flats but it depends what were doing.

 

[Mr Haematocrit]

If you choose to return the bike who trumps up the cost of shipping back to Germany and the insurance during shipping. The site is not clear on this.

 

[medavidcook]

If you choose to return the bike who trumps up the cost of shipping back to Germany and the insurance during shipping. The site is not clear on this.

I contacted them about this part, you pay the cost back to them and put bike in the box, if you get a refund they refund bike cost and the box but not the return posting, if they send you another bike, you dont pay for the cost of the new bike postage.