Chain issues and damaged spokes

[smokeysmoo]

FWIW this is a great vid about gear adjustment.

View: http://youtu.be/SkzvfCaIbyQ

 

[Deleted member 20519]

Got my bike bag from the shop today and I'm not too happy. I was charged £17 for two new spokes, one of which is silver (and the rest are black). I'd be fine with that but he also said he would look at the hi and lo adjustments on my derailleur and on the way home with the bike, the chain did the exact same thing again while shifting up and it jammed itself between the cassette and wheel. Luckily my spokes aren't broken but they are scratched.

I'm not pleased with the work that's been done so I'm going to send them an email. I like this bike shop so I don't want to be rude but I'm just not satisfied.

 

[adamhearn]

What reason did they give you for the wrong colour spoke? As for not setting up your derailleur, assuming you asked them to attend to it, they sound like a shop to avoid!

 

[Deleted member 20519]

What reason did they give you for the wrong colour spoke? As for not setting up your derailleur, assuming you asked them to attend to it, they sound like a shop to avoid!

They didn't give me a reason, I didn't actually see that two of them were silver until I got home. The guy told me that "We'll fit a new spoke, true your wheel and have a look at your derailleurs high and low adjustments" - I'd assumed that "having a look at it" would mean that he would fix it, apparently not.

 

[zizou]

If the bike shop is close by best off just taking it in tomorrow rather than emailing them...my experience of bike shops (even otherwise good ones) replying to emails or doing things like phoning you when they say they will is pretty awful!

 

[Deleted member 20519]

Not pleased with the bike shop. Took the bike in today and the guy who 'fixed' it wasn't in, the other guy said that "£17 wouldn't get your gears fixed. If you want, bring the bike in tomorrow and we'll do your gears for another £15".

As if... not going back there again.

 

[Rickshaw Phil]

That's not good.

This may be a good time to learn to set the gears up yourself. It's easy, even I can do it.

 

[benb]

£4. for a single spoke! For that money I'd want it to be made of solid 24 carat gold.

I don't think that would be the best material to make a spoke out of.

 

[Cyclopathic]

I don't think that would be the best material to make a spoke out of.

Hmmm, you may have a point. Gold is quite weak so you'd have to make the spokes really quite thick. I'm sure that the diamond encrustation will add extra rigidity. And pazaz.

 

[Rickshaw Phil]

Hmmm, you may have a point. Gold is quite weak so you'd have to make the spokes really quite thick. I'm sure that the diamond encrustation will add extra rigidity. And pazaz.

Forget the gold and make the spokes of diamond filament, you'll never break one again.

 

[benb]

Hmmm, you may have a point. Gold is quite weak so you'd have to make the spokes really quite thick. I'm sure that the diamond encrustation will add extra rigidity. And pazaz.

Kind of like vajazzle, but on a bike.
Bijazzle?

 

[Cyclopathic]

Forget the gold and make the spokes of diamond filament, you'll never break one again.

I'm waiting for the day when bikes are made from synthetic spider web material and graphine.

 

[adamhearn]

Not pleased with the bike shop. Took the bike in today and the guy who 'fixed' it wasn't in, the other guy said that "£17 wouldn't get your gears fixed. If you want, bring the bike in tomorrow and we'll do your gears for another £15".

As if... not going back there again.

Name and shame! And yes, avoid them in the future - they/he may have had an off day but to offer that as a response sadly shows their colours.

 

[Andrew Brown]

Poor customer service indeed, as far as I'm concerned any shop that gives back chat or belittles a customer deserves to be named, shamed and avoided by all.

 

[ianjmcd]

Jazloc was this the shop in neilson road ??