Happened to me the other week. Ordered next day from wiggle on the Sunday. Due on Tuesday but never turned up. Redelivery for weds. Carded but no card same again Thursday. Ended up changing addresses to my work but had to then drive in to get parcel home.
Told wiggle no chance using them again for priority items if they continue to use city link. Another purchase on same day (forgot to add to basket) came on the Tuesday via free delivery.
City link CS said the driver must of carded as they had a photo of my front door on each occasion which I never got to see. Also was called a liar as my other half waited next to front door (our sofa is next to the door) and never heard a Knock let alone a van pull up.
Told wiggle no chance using them again for priority items if they continue to use city link. Another purchase on same day (forgot to add to basket) came on the Tuesday via free delivery.
City link CS said the driver must of carded as they had a photo of my front door on each occasion which I never got to see. Also was called a liar as my other half waited next to front door (our sofa is next to the door) and never heard a Knock let alone a van pull up.