Contacting Swytch bike

[annedonnelly]

(Thought more people would see this here than in the electric bike forum)

Has anyone any suggestions for contacting Swytch about my order? Using their support tool I get a response from an AI bot which told me on Friday to say "talk to a person" which I did and I've heard nothing since apart from a notification that it's been passed along to a team member.

I looked at sending a message through Facebook but that is an AI bot too which I imagine will give me the same response.

They tell you not to create multiple requests for the same issue which I can understand but it's now almost a week since my order arrived and I think it's wrong and want to query it. I've no idea when, if ever, I'll hear from anyone. I can't find any other way to contact them on their website.

 

[Sharky]

Can you leave a review, expressing the difficulties you've had with trying to communicate with them.

It might trigger a response.

 

[annedonnelly]

I can't see how to leave a review. I did comment on one of their FB posts earlier today but that doesn't seem to have prompted any response.

 

[richardfm]

I've no idea if this is correct, but I found this number on a business directory website, 02080890863

I found the number on this page as well, https://agilitypr.news/London-startup-unveils-new-hand-held-eBi-5698 which suggests it is, or was, genuine.

If that doesn't work you could try emailing support@swytchbike.com

 

[wafter]

Can you leave a review, expressing the difficulties you've had with trying to communicate with them.

It might trigger a response.

I've had success in this regard with reviews left on Trustpilot on a number of occasions.

Assuming I have the right site Swytch don't appear to have a great rep on Trustpilot, although it seems they respond to reviews so there's the potential to open a dialogue.

 

[annedonnelly]

Sending an e-mail has prompted a response saying that they're dealing with a backlog of issues and the wait time is currently a week. They had a recent FB post saying that they'd just sent out 2000 kits. I wonder if they've got 2000 support queries to wade through.

I've done a Trustpilot review anyway.