Discussion in 'Commuting' started by User, 2 Aug 2012.
Go down to the depot. Putting yourself in their face makes them deal with it (not in an obnoxious sort of way, just a face to a complaint sort of thing) and see what they do.
I've had good results with doing that, and conversely pretty crap results just moaning on the phone or email.
Is this the LongCross between Virginia Water and Sunningdale?
feck 'em im always armed.(with a camera)
It's a little unfair to be disappointed with the "3rd person" at this stage-after all it is less than a week ago.
They may have a backlog to deal with / understaffed etc. Just follow it up stating the facts about your complaint and that you haven't received a reply (with a question mark and no more than 2 sentences).
One more week without a response then take them to task.
I'd be tempted to go back & ask who in their head office has the paperwork been filed with & ask for their contact details, so that you can take the matter up with them.
Why not follow up the email with a phone call? That's what I'd do. At least that will 'personalise' or 'humanise' the complaint.
Emails tend to be cold...and easy to ignore.
Separate names with a comma.