Disappointed with Wessex Connect buses

[User]

 

[sabian92]

Go down to the depot. Putting yourself in their face makes them deal with it (not in an obnoxious sort of way, just a face to a complaint sort of thing) and see what they do.

I've had good results with doing that, and conversely pretty crap results just moaning on the phone or email.

 

[Miquel In De Rain]

Is this the LongCross between Virginia Water and Sunningdale?

feck 'em im always armed.(with a camera)

 

[400bhp]

It's a little unfair to be disappointed with the "3rd person" at this stage-after all it is less than a week ago.

They may have a backlog to deal with / understaffed etc. Just follow it up stating the facts about your complaint and that you haven't received a reply (with a question mark and no more than 2 sentences).

One more week without a response then take them to task.

 

[classic33]

I'd be tempted to go back & ask who in their head office has the paperwork been filed with & ask for their contact details, so that you can take the matter up with them.

 

[Maz]

Why not follow up the email with a phone call? That's what I'd do. At least that will 'personalise' or 'humanise' the complaint.
Emails tend to be cold...and easy to ignore.