Evri Again

[mistyoptic]

Parcelfarce is my bête noire currently.

Item ordered July 2. “We will deliver Thursday” say them.

Following Monday, item is still at the depot in Stoke, allegedly.

Complained to Parcelfarce. “Can’t find it, contact your supplier”

Supplier arrange to send again.

“We’ll deliver Monday 14“. We weren’t in. Card left “will redeliver next working day”. That’s Tuesday in my book. Waited in all day. Nada.

We were out on Wednesday. Of course delivery attempted. Card left “back to depot”. Went online and rearranged delivery for today (Friday). Yesterday, message from Parcelfarce “we tried to deliver on Thursday but no answer“. Tracking no longer showing options, doesn’t say I’ve rearranged.

Today, Royal Mail app says I’ve got a parcel. Finally delivered 3pm 😡

 

[Vapin' Joe]

Our Evri bloke is a disaster. We had two parcels left on our doorstep a few weeks ago, one of which was for next door. It was raining and they were there all night, time of drop off was logged at 12:34 am. This week next door had a parcel left at 1:30am!

The local Facebook page is awash with similar stories, including a couple where the bloke had thrown them in the air and photographed them in mid flight. I don't know where he comes from but he speaks hardly any English.

 

[Pat "5mph"]

I'll buy from one Amazon with their next day delivery.

I don't know what is happening to Amazon: the last few months their orders have been delivered by Royal Mail, Evri, DHL, Parcelforce, random folks in private cars.
What company delivers is becoming one's random luck, most of them are numpties!

 

[Webbo2]

Our regular Royal postman has a shift pattern of something two weeks on one week off. He says his colleague who covers week off some how manages to fail deliver most of the parcels on that week. So he then has deliver them.

 

[biggs682]

Bit of a shout out to the Royal Mail dropped a small parcel at local post office last Thursday just after 3.30pm destined to Thurso i opted for the cheapest option and i was told expect 3-4 days due to the destination and low and behold it was delivered less than 24 hours later

 

[Mike_P]

My theory is that if everything was sent the cheapest the whole postal system would spreed up as only the destination would need to be sorted.

 

[Drago]

Just had some wallpaper delivered by our nice Evri lady. As long as shes on this manor things go well, but should she ever leave...

 

[postman]

i should never have retired,it has gone down the pan i tell you.It was being held together by rubber bands and parcel string.Oh for the days of two deliveries a day and multiple collection times ,not this once only 09-00,utter crap.

 

[Dan Lotus]

My interactions with Evri on a delivery front have usually been good.

I did have a weird thing just earlier this year though.

I had to send a turbo trainer down to a friend on the coast, so boxed it up, measured and weighed it, and went through Parcel 2 go I think it was - the cost was something like £7.50, and I opted for collection the following day - iirc the collection window was 8-8, so as I was working from home, no problems at all.

No one turned up, and no 'we're delayed messages. Ok I thought, they will simply come the next day, but I thought I would contact customer support, and it was Parcel 2 go I contacted, who told me after 8pm the day before, I should have gone and re-booked it for the following day.
Odd I thought, and as I was flying out of the country the day after, it wasn't going to work, so I requested a refund, and had to lump it down to the local post office (only a 5 minute walk) and send it via Parcel Force, for something akin to £12 iirc.

Anyway, the story does not end there.

I received my refund no bother.

6 days after it was originally meant to be collected, I received a message to say that they had collected my parcel, and it was in transit
This was when our household were in another country, and of course there was no parcel anyway, as it had already been delivered by Parcel Force.
That all went quiet of course, but I did find that rather odd.

 

[mistyoptic]

News item
https://www.bbc.co.uk/news/articles/ceq107yxxjyo

 

[nogoodnamesleft]

News item
https://www.bbc.co.uk/news/articles/ceq107yxxjyo

From the article "There was no parcel at her front door, in the Hampshire village of Twyford, and the photo she was sent of its location was not one she recognised.
Becky turned detective - and she discovered that reports of similar incidents nearby had "snowballed"."
In fairness to Evri, this is common across other carriers. In the last two months I've had this from two different mainstream courrier companies.

For me Evri used to be a disaster but something happened, maybe new driver or maybe he had a change of attitude but for last 6 months they've been reliable.

Most frustrating aspect to all these competing couriers is how there is no way to complain, no way to raise issues, even non-delivery and you must go back to vendor who ... and maybe days later you might hear something.

 

[Drago]

News item
https://www.bbc.co.uk/news/articles/ceq107yxxjyo

So Hermes' plan to change their image for the better by changing name and doing nothing to actually improve the service went well then.