If you're talking about the Liverpool Street-Cambridge line, then just ignore the nonsense you have been told by their call centre. Barring weekday peak-hours to or from London, you can take your bike on any GA train on this line, without any restrictions whatsoever. Most of the trains have no dedicated bike spaces so you stand your bike in any available door space. This is bog-standard practice on these trains and I have done it many, many times. You'll have no problem.Right. Can anybody explain the weirdness that is Greater Anglia?
Ticket booked for saturday morn on website. No mention anywhere a bike reservation is required. Or the facility so to do, even if one wanted to. Foolishly, decided to check. Told to phone them. The guy on the phone said train I was booked on had no bike spaces available but I could take/book an earlier train that did not require a bike reservation, it was first come first served basis. What to do with non-refundable ticket I have, I ask. Send him an email and he will refund it.
So, apart from trying to make sense of above, do I hope for best with my booked ticket or do I book a different train?
The Cambridge-Liverpool Street line never used to be part of Anglia's empire until there was the great idea of one company per London terminal (which strangely doesn't apply to King's Cross or St Pancras, where one has three regular companies and the other four, plus some "open access" ones) and they seem unable to cope with it. I doubt they're trained or tested on Cambridge services. Anglia is Norwich, Ipswich and Colchester and the rest of us can go take a flying one.Thanks Rob. Simple clarification for a simple country boy is all I needed.
Rhetorical question: where do they find these 'staff' and their 'training' methods?