Martin - I've spoken to 101 at some length and the officer accepted that you could make a statement anywhere and got on the blower to Croydon Police Station. He fared no better than you, which he found a little embarrassing. You could make a complaint, but I suspect you just want to get the job done. The officer suggested calling B'Heath on 0208 284 9125 and letting them know you were coming in. As I say, he was embarrassed, but when you look at the other side of the coin, which is William stepping in to prevent a traffic 'happening' turning in to a public order incident at 12.45 in the morning, I reckon we see more good than bad in the Met.