OP
OP
dudigrinfeld
Active Member
My simple logic telling me every time you need to connect your Garmin to the computer, this way, you have to unwrap the all thing, right?
Garmin edge 500 with attaching problem
- Thread starter dudigrinfeld
- Start date
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OP
OP
dudigrinfeld
Active Member
Here how my problem looks like
T.M.H.N.E.T
Rainbows aren't just for world champions
- Location
- Northern Ireland
Contact Garmin re:warranty replacement. Those tabs breaking is a fairly common issue.
OP
OP
dudigrinfeld
Active Member
I am not under warranty anymore since I have it more than 2 years so it is still an issue they will take responsibility for?
T.M.H.N.E.T
Rainbows aren't just for world champions
- Location
- Northern Ireland
Rob3rt
Man or Moose!
- Location
- Manchester
Call Garmin, tell them the issue, it is a common issue and thus they may sort it free of charge (they did for me). If they won't do it free of charge, expect a bill of around £62! Fast turnaround though for sure! Took about 48 hours for mine.
OP
OP
dudigrinfeld
Active Member
I spoke with Garmin Support, a long process but they are replacing my device under complete warranty even though I was out of warranty. Good service!
Rob3rt
Man or Moose!
- Location
- Manchester
A long process? Rather simple, print out the slip they email to you and post it all to them, they will acknowledge receipt and you will receive a new, reconditioned unit in a matter of days.
They are good with stuff like this, but terrible in other aspects of customer care.
OP
OP
dudigrinfeld
Active Member
I meant I was with them on the line for 1 hour most of it on hold but the representative took care of it A to Z. I also had to email him the pictures I have posted here. So was long call but worth it, yea.
OP
OP
dudigrinfeld
Active Member
]They are good with stuff like this, but terrible in other aspects of customer care.[/COLOR][/FONT][/SIZE][/quote]
Like what for example?
Like what for example?
T.M.H.N.E.T
Rainbows aren't just for world champions
- Location
- Northern Ireland
They released the 510 and 810 when they were barely tested(using early buyers as guinea pigs) then ignored all of the issues for months.
Rob3rt
Man or Moose!
- Location
- Manchester
Like REPEATEDLY releasing products which are running what is essentially beta firmware and treating paying customers as beta testers. Then not having any sort of internal communication so being completely unable to help with issues because what is a "known issue" to some people is "a new one" to another. Thus rendering a product virtually un-useable for approximately 10% of the warranty period.
Some of the issues the latest devices had (basic data logging and averaging) simply should have been spotted long before beta testing even began!
HLaB
Marie Attoinette Fan
My old edge 305 was out of warranty but when it failed due to a 'known issue', they replaced it for free.
Indeed.. their beta testing on the public is pretty off.
