Garmin edge 800 ... waterproof??

[SquareDaff]

IPX7 -
Immersion up to 1 m Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time (up to 1 m of submersion).
Test duration: 30 minutes
Immersion at depth of at least 1 m measured at bottom of device, and at least 15 cm measured at top of device

This is the IPX7 definition from the web - to me that indicates more than "splash-proof"!!

 

[Jonathan Thompson]

I take it all back, the guy on the phone was very helpful, I have an RMA and address to send the device. Garmin, my love for you is restored!

 

[ianrauk]

I take it all back, the guy on the phone was very helpful, I have an RMA and address to send the device. Garmin, my love for you is restored!

Good stuff.

 

[Jonathan Thompson]

He agreed that the device should withstand a bit of rain if it can be submersed in water for 30 minutes! Phew!!!

 

[ianrauk]

He agreed that the device should withstand a bit of rain if it can be submersed in water for 30 minutes! Phew!!!

Sometimes, human contact is far better then email.

 

[SquareDaff]

Glad you got it sorted.

 

[Jonathan Thompson]

Thanks for the help and advice. I'll come here again!

 

[Sittingduck]

Seems like Katherine Wheeler needs to sort her life out though. Glad you got sorted... eventually.

 

[Rob3rt]

The unit should not allow water ingress during normal use. Garmin customer service IMO is excellent on the whole (they fixed my 3 year old Garmin Edge 500 FOC recently) but if you email them you tend to get random answers from random people, all of whom have been given different information. I am currently waiting on a resolution to an issue with power measurement data with an Edge 810, it is a common problem at least 12 people have reported on the Garmin forum and submitted tickets, I have had 2 different answers via email, a different one by phone and there are other answers being given to other people by email.

 

[Jonathan Thompson]

Ha, She sent me an email saying it does not say submersible under 1 metre of water for 30 mins on their website, with a link to the page. I kindly said that it says IPX7 which is the standard for that, and that she should do some research and to have a lovely day. I then get an email from someone called Matthew saying he can assist me further, with an RMA and return address for repair/replacement under warranty. So I ended up with 2 RMA's
Katherine must have been too embarrassed to email me back bless her

 

[Rob3rt]

You generally do not get a response from the same person even if you reply to the specific email, if I look at the 2-3 ongoing email conversations with Garmin, none of the trails include the same names per trail (yet some names are common across several trails).

BTW I received an email from that person this morning.

 

[Jonathan Thompson]

Great news, did you get the right answer this time?

 

[Rob3rt]

No, lol.