GIANT frame lifetime warranty - my experience

[Jody]

They're entitled to the reassurance that anyone who has done significant work to the bike is properly qualified,

The automotive industry used that trick until block exemption rules were brought in. It was just a scam to keep people in house and/or reject valid warranty claims.

 

[Milkfloat]

That's hardly stupid. They're entitled to the reassurance that anyone who has done significant work to the bike is properly qualified, and thus won't do anything that might compromise the frame, such as use undue force on fasteners, clamp the frame in a workstand, etc.

Indeed, their exclusions in the warranty documentation states that servicing must be done by a Giant dealer. I think I would prefer it to say by a competent person, but they make the rules.