Halfords: not always rubbish

Discussion in 'Bikes and Buying Advice - What Bike?' started by gouldina, 21 Apr 2010.

  1. gouldina

    gouldina New Member

    Location:
    London
    They get a lot of flack on here so I thought I'd give a bit of balance based on my experience today. My Voodoo Limba which I bought in Cardiff in Jan suffered from a broken front derailleur shifter (Shimano 105 - apparently a known issue). After initially being a bit funny about it and saying I'd have to get it fixed in Cardiff which would be a nightmare as I live in London, they agreed to fit a new one for free and today did so. Now frankly, this is what I would have expected. However when I turned up today, the guy had not only fitted the new shifter and done a gear service but also recabled both brakes and adjusted them so that they were much better than before because he said that they'd been set up really badly. No charge for any of the above. So thanks Tim from Mile End Halfords for going the extra mile.
     
  2. BearPear

    BearPear Über Member

    Location:
    God's Own County
    Fair comment. It is always nice to recognise good service!

    I emailed kwik-fit once to say how nice their guys were (to a female driver like me) and got a lovely letter back thanking me for taking the time to get in touch. Hopefully the guys in the shop got the message too.
     
  3. monstadog

    monstadog Veteran

  4. OP
    OP
    gouldina

    gouldina New Member

    Location:
    London
    Good point. I should probably drop them an email.
     
  5. Garz

    Garz Squat Member

    Location:
    Down
  6. gaz

    gaz Cycle Camera TV

    Location:
    South Croydon
  7. mangaman

    mangaman Guest


    I e-mailed Kwik-fit after my tyre got punctured by a pothole after the snow.

    They checked it out immediately and put my spare wheel on and didn't carge a penny.

    Always nice to get positive feedback if you work with the public, although it is very rare - most people complain.
     
  8. Guvnor

    Guvnor Active Member

    Location:
    Essex
    Thats one lucky lucky fella. If i draw a little mark on mine and take it back I wonder what i can get...hmmmm:biggrin:
     
  9. summerdays

    summerdays Cycling in the sun Moderator

    Location:
    Bristol
    Now what happens if at the end of the scheme his company get a valuation on the bike:evil:!!! Hope for his sake they don't.
     
  10. buddha

    buddha Veteran

  11. Brahan

    Brahan Über Member

    Location:
    West Sussex
  12. iendicott

    iendicott Well-Known Member

    Location:
    Peterborough
  13. mangaman

    mangaman Guest

    Honestly, they're that clever. ;)

    Even I don't know what I was on about there - I think the drugs were just kicking in when I made that post.

    Although Kwikfit were very good.
     
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