Has anyone ever sent off their Assos stuff to get repaired?

[Renard]

I've got a pair of shorts which the insert is coming away from. I noticed on their site that they will repair garments if you send them back. Has anyone done this?

 

[ttcycle]

The important question is did you purchase them from anauthorised dealer?
I'm trying to find a post I put up about Assos - some of the experiences varied from top notch to not so good:

Found this one as well:
http://www.cyclechat.co.uk/forums/showthread.php?t=37474

Give me a second and I'll locate that post and put a link here:

http://www.cyclechat.co.uk/forums/showthread.php?t=38480

 

[yello]

I returned my Mille bibs (as mentioned in 2nd link in the post above ^^^) and my replacement pair are on their way to me. The lady I spoke to at Assos sounded really really nice on the phone too!! (English with an Italian/American accent). They really could not have been more helpful. They didn't ask where I got the bibs from either and didn't ask to see a receipt.

I did buy them from an authorised dealer (Primera who, in complete honesty, didn't give a toss when I spoke with them and were, in total contrast to Assos, completely unhelpful)