HELP! BRand new PS4 not working.

[Sara_H]

Bah! Santa brought a brand new PS4 yesterday.
Little fella has played with it for approx 1 hour, just tried to switch it on and it's in "safe mode" I know not why, or what to do.
We're feeling a bit peed off at the moment.

Any advice from those who know what they're talking about?

 

[User33236]

I'd personally start with option 4, restore default settings, and try from their. As it's not that old you won't have too much data on it so try option 6, initialise PS4, next.

 

[AndyRM]

Has he held the power button on for too long? Or did it just happen when he was playing?

System restart is probably all you need to do if the former, initialize PS4 if the latter, though he will lose anything saved on the hard drive.

More detail here - https://support.us.playstation.com/app/answers/detail/a_id/5044/~/ps4:-safe-mode

 

[welsh dragon]

There was a piece on the news about xbox ones and ps4 being hacked this morning. That might be the problem.

 

[Glenn]

Haven't got one myself, but have you tried the steps Sony suggest? https://support.us.playstation.com/app/answers/detail/a_id/5044/~/ps4:-safe-mode

 

[User33236]

There was a piece on the news about xbox ones and ps4 being hacked this morning. That might be the problem.

The hack was only to do with the online gaming aspect and shouldn't affect the consoles directly.

 

[Diggs]

There was a piece on the news about xbox ones and ps4 being hacked this morning. That might be the problem.

Just to add that I understand this impacts the on-line playing/purchasing etc only

 

[Diggs]

The hack was only to do with the online gaming aspect and shouldn't affect the consoles directly.

Beat me to it!

 

[welsh dragon]

The hack was only to do with the online gaming aspect and shouldn't affect the consoles directly.

I didn't actually read the article, just saw it on the news.

 

[Sara_H]

Think we're going to take it back and ask for a replacement.
Don't think we should be having to restart, reboot, retinitialize a brand new machine.
We hadn't actually set up the online account yet, so don't think the hack is our problem.

 

[User33236]

Think we're going to take it back and ask for a replacement.
Don't think we should be having to restart, reboot, retinitis luxe a brand new machine.

It is easy to put the console into safe mode by accident, ie by Holding the power button for too long. There is likely nothing wrong with it other than 'operator error' :-)

 

[Sara_H]

It is easy to put the console into safe mode by accident, ie by Holding the power button for too long. There is likely nothing wrong with it other than 'operator error' :-)

Great! So it must also be easy to get out if safe mode? How?

 

[User33236]

Great! So it must also be easy to get out if safe mode? How?

Turn it off and back on as a first step. My first post assumed you had already tried that but I may be incorrect on that. If, after being booted correctly, it returns to safe mode there may be an issue.

 

[Sara_H]

Turn it off and back on as a first step. My first post assumed you had already tried that but I may be incorrect on that. If, after being booted correctly, it returns to safe mode there may be an issue.

Yes, we turned off, restarted it several times.
We've just reset it to factory settings and it has now switched on, but this is not very promising.

 

[User33236]

Personally, if it was mine, I'd see how it goes over the weekend. Is it possible the 'little fella' may have been in messing about with settings? If it plays up again then yes, go back to where you got if from.