I never spoke face to face with anyone and my case took 4 years to complete. It's not necessary, I did everything by email, phone and rge required paperworkThanks for all the replies. I wasnt expecting such a response. I dont think I mentioned I live on the isle of wight so not sure if that would affect the use of a mainland solicitor? Personally I'd rather speak face to face with them. I'll make some enquiries 2mos. The police have since called me again to pass over the drivers details so I have those now. Thanks again everyone. I'll try n keep the thread updated.