Well, my veterinary practice has just lost a client that's been going for 30 years. Just taken time off work to take Leo for his vaccinations. Booked him in weeks ago. Get there and the vet turns round and says they can't give him his vaccination because they are now owned by a big company and they only do one. You may have to see a locum, that does a specific day.
Erm, I pay you £180 a year for his vaccinations because of his health condition, and I'm working on that day. Leo is a cat flu carrier and should have a non live vaccine. Vet and staff couldn't give a shoot. No alternative offered.
I must say they got both barrels in a full reception, I'd taken time off, paid for the treatment now you aren't doing it.
Unfortunately the owner retired 6 months ago. I did also say, this is why my other 3 cats are at a different vets. I said I'd only stayed as Yvonne (the owner) had looked after Leo when we got him (he needed over £1k of treatment).
Other vet's contacted, direct debit cancelled, and Leo's details transferred within 30 minutes.
Google review left. Seems most recent reviews say similar, gone to pot now its a corporate owner.
Rant over.