My Road Bike Died

[BSRU]

I've emailed Specialized UK customer services stating I am unhappy with an inferior replacement.

 

[fossala]

I've emailed Specialized UK customer services stating I am unhappy with an inferior replacement.

Good on you, fight against it.

 

[cyberknight]

White bikes, i have one and its been a chip/dent magnet from day one !

 

[BSRU]

Just received a reply from Specialized UK customer services trying to convince me a 2012 A1 aluminium frame with A1 seat stays is as good as a 2010 E5 aluminium frame with carbon fibre seat stays.
Their own website states A1 is their bog standard aluminium frame and E5 is their premium aluminium frame.

I again have to take the frame back to Hargroves to be returned to Specialized and this time they will actually give me some options instead of just sending me a lower quality frame, hopefully.

 

[BSRU]

Well my Specialized sadness has turned back into Specialized happiness.
Took "inferior" frame back to Hargroves, they already knew I was going to come and what the issue was.
Specialized had spoken to them earlier and that they are sending a Roubaix frame as a replacement.
Also Specialized are paying for everything, including any new parts if needed.

 

[ianrauk]

All well that ends well...
Nice to see Specialized do the right thing.

 

[lesley_x]

Wouldn't mind my Secteur rear stay snapping if it's going to get replaced with a roubaix!!

 

[Drago]

Excellent result.

 

[BSRU]

Picked up my new frame today, gobsmacked how good a frame I have been sent.
A 2012 Roubaix SL3 Pro, Fact 10r and it's black as well

Got home, put the wheels on and weighed it, only 8kg

Now I am in the fortunate position of having two best bikes, the new Roubaix and my new SkinnyMalinky

 

[ianrauk]

Picked up my new frame today, gobsmacked how good a frame I have been sent.
A 2012 Roubaix SL3 Pro, Fact 10r and it's black as well

Got home, put the wheels on and weighed it, only 8kg

Now I am in the fortunate position of having two best bikes, the new Roubaix and my new SkinnyMalinky

nice one. Post some pics.

 

[BSRU]

nice one. Post some pics.

Will do.

 

[fossyant]

Pictures please... Come on. I am waiting....



Have you taken some yet.....




Waiting........

 

[BSRU]

Pictures please... Come on. I am waiting....



Have you taken some yet.....




Waiting........

No pictures yet not until I return home after work, didn't have time at lunch time.

 

[BSRU]

Here it is, just need to set it up correctly before going for a ride.

 

[fossyant]

Very nice. Now, just one problem, there is a carbuncle on the top of your seat post.