You may recall that aprox 6 months ago someone phoned Virgin pretending to be me. Somehow they convinced Virgin that they (me) had forgotten the password, got it changed and proceeded to buy a £700 iphone on my account......which Virgin billed ME for.
Eventually got that sorted and Virgin "red flagged" my account to give extra security.
Yesterday we went into the store and chose 2 new phones to upgrade our old (contract) ones.
OOPS.......the red flag wouldnt allow even the store to bypass it and order new phones. So.........a phone call to head office and we were told "red flag" would be temporarily lifted BUT it would take 24 hours.
Got a phone call today to say all is good & phones are in store ready to pick up so.......back to town today.
The assistant went through everything then went to my account to change payment details.......only for my credit rating to be turned down because.......I have had fraudulant activity on my account.
Assistant told me that sadly, she CANNOT phone anyone to get this changed. Her boss has to email head office and (assuming they will do so) it will take minimum 24 hours to lift the ban.
The crazy thing is......they know my credit is good as they take money for tv/internet and phones every month.
Any more problem and I will switch suppliers.
Eventually got that sorted and Virgin "red flagged" my account to give extra security.
Yesterday we went into the store and chose 2 new phones to upgrade our old (contract) ones.
OOPS.......the red flag wouldnt allow even the store to bypass it and order new phones. So.........a phone call to head office and we were told "red flag" would be temporarily lifted BUT it would take 24 hours.
Got a phone call today to say all is good & phones are in store ready to pick up so.......back to town today.
The assistant went through everything then went to my account to change payment details.......only for my credit rating to be turned down because.......I have had fraudulant activity on my account.
Assistant told me that sadly, she CANNOT phone anyone to get this changed. Her boss has to email head office and (assuming they will do so) it will take minimum 24 hours to lift the ban.
The crazy thing is......they know my credit is good as they take money for tv/internet and phones every month.
Any more problem and I will switch suppliers.