New bike delivered....Big problems

[Chief Broom]

A Dawes Diiscovery 201 ordered from E-Bikes Direct Outlet
It arrived without a handlebar stem, without pedals, and the wrong front wheel
The front wheel which should be quick release but isnt had nuts done up either side so tight its probably done damage to cones/bearings/thread.....and by tight i mean ultra force had been applied [disgruntled employee maybe]
The rear wheel has the correct quick release but cannot be removed by hand and if leverage is applied it may break
The bike had a dusty air about it and not that immaculate freshness you would expect. Its possible their customer support will rectify all this so im not saying its all their fault..maybe its Dawes...but i wish i had never bought it.

note Just had a rather nice and very apologetic email from E-Bikes Direct who are sending parts and have offered to pay a local bike shop to fit anything, Well we shall see how it goes....
******* Correction the wheel sent was a quick release but i didnt recognise it as such because the skewer wasnt there.

 

[vickster]

If you're not happy now, send it back asap...as it's possible you never will be and once out the DSR return period it'll become much more complicated to get your money back.
It's a nice colour though

 

[glasgowcyclist]

From what you've written I'd be sending the whole thing back, it sounds like a can of worms.

Reject it and get a replacement.

 

[ebikeerwidnes]

I agree with the above - return ASAP

a few minor things that you can easily fix yourself are one thing but that is just silly

Apart from anything else - what is there lurking that you can;t see that may go wrong in a few months when they can start saying it is your problem

It does look like someone has taken a dodgy bike - possibly damamged in transit - and fixed it up with whatever bits were available from other broken bikes

So why did they need to do that?? and what other shortcuts have they taken to get it to 'work'

 

[Chief Broom]

If you're not happy now, send it back asap...as it's possible you never will be and once out the DSR return period it'll become much more complicated to get your money back.
It's a nice colour though

Thanks vickster, if i get all the parts it will be ok. Sending it back isnt really viable- i cant carry it to the post office a mile up the road

 

[ebikeerwidnes]

Thanks vickster, if i get all the parts it will be ok. Sending it back isnt really viable- i cant carry it to the post office a mile up the road

I think the DSR make it the retailers problem to collect it unless it is easily portable
but check it out - don;t just trust me!!!!!

 

[Chief Broom]

Just had a call from them and they may consider sending another one and do seem genuinely aggrieved this has happened. So looks like its going to be sorted one way or another

 

[ebikeerwidnes]

Just had a call from them and they may consider sending another one and do seem genuinely aggrieved this has happened. So looks like its going to be sorted one way or another

Good to hear - always worth posting about companies that fix problem properly
Let us know what happens - and do you get to keep the old one???

 

[vickster]

Just had a call from them and they may consider sending another one and do seem genuinely aggrieved this has happened. So looks like its going to be sorted one way or another

That should solve the issue of returning the other

 

[Chief Broom]

Good to hear - always worth posting about companies that fix problem properly
Let us know what happens - and do you get to keep the old one???

Would be good! but no.

 

[Chief Broom]

I may have inadvertently damaged the front wheel.so what have i done ... I thought that they had sent me the wrong wheel [non quick release] so tried to undo the 2 nuts which were either side.... Ive now been informed that it is the correct wheel but didnt have the skewer thing attached. Have i destroyed it by undoing the nuts?

 

[Deleted member 1258]

I may have inadvertently damaged the front wheel.so what have i done ... I thought that they had sent me the wrong wheel [non quick release] so tried to undo the 2 nuts which were either side.... Ive now been informed that it is the correct wheel but didnt have the skewer thing attached. Have i destroyed it by undoing the nuts?

No, just stick a quick release in, or use the track nuts that came with it.

 

[T4tomo]

I may have inadvertently damaged the front wheel.so what have i done ... I thought that they had sent me the wrong wheel [non quick release] so tried to undo the 2 nuts which were either side.... Ive now been informed that it is the correct wheel but didnt have the skewer thing attached. Have i destroyed it by undoing the nuts?

was about to say that is a QR wheel but absent of skewer. just put the nuts back on and send it back, no damage done

 

[Ming the Merciless]

Tid indeed hollow axle aka quick release. The bearing nut looks a bit of a strange setup though. You normally have one nut to set the bearing pre load. Then a second “locking“ nut tightened against it to stop the former loosening. But can only see one big nut in your photos.

 

[Deleted member 1258]

Tid indeed hollow axle aka quick release. The bearing nut looks a bit of a strange setup though. You normally have one nut to set the bearing pre load. Then a second “locking“ nut tightened against it to stop the former loosening. But can only see one big nut in your photos.

Possibly sealed bearings?