Nearly there
Veteran
- Location
- Cumbria
Ive just had the worst customer service ever yesterday looking around on the internet for a 12-26 cassette halfords popped up at £29.99 so checking my local store 9 miles away it said it was in stock however halfords had a 20%off web orders thing on so I ordered online to save money for sat pick up,so today I went to the store and spoke to the mechanic and told him I was there to pick up an order at which he said"Theres nothing here ill check in the back"so away he went came back and said he couldnt find it,he then asked for my order no.then input it into the computer at which it came up he said"oh im sorry but this says it hasnt been dispatched yet"I said but I got my comfirmation email yesterday to say it would be available from noon today,He said "ill go see if we have them already in stock"so again away he went came back and said"Im sorry we dont have any in stock"so i told him well the web site says different but anyway this isnt good enough so ill have a refund so he said "ill go get a manager as i cant authorise refunds"so away he went again came back and said"Ive been told by the manager that because it was a web order your refund will have to be done online Ive just told someone about your order and was told they knew it wasnt instore so i said well why didnt you phone the customer and tell them it wasnt to save a journey"Now im getting pissed off as ive aready been hanging around for 15 minutes,so the mechanic goes off to carry on wrecking bikes
so im stood there like an idiot for what seems like ages and still no one then the mechanic returns to me and says"Has anyone been to see you yet"I said no and im getting annoyed so i say can i see the manager so away he goes and disappears for 5 minutes then returns and tells me the manager is on his LUNCH and he has to get someone else,I couldnt believe what I was hearing the mechanic even apologised and was embarrassed by how i was being treated so away he went again to get someone else he returned and said"theyll be along in a minute to do your refund" so again im left standing there like an idiot for 10 minutes telling everyone in ear shot how shoot the service is there.Eventually a woman appears and walked to the till and never looked up at me or acknowledge me until she said" can you place your card in the machine"Still no eye contact or apology then she said "can you sign to say the amount youve been refunded is correct"then i got a slurred "sorry for the wait"I said the service was appalling and will be sending an email of complaint about how ive been treated in this store today and will not be returning.
so im stood there like an idiot for what seems like ages and still no one then the mechanic returns to me and says"Has anyone been to see you yet"I said no and im getting annoyed so i say can i see the manager so away he goes and disappears for 5 minutes then returns and tells me the manager is on his LUNCH and he has to get someone else,I couldnt believe what I was hearing the mechanic even apologised and was embarrassed by how i was being treated so away he went again to get someone else he returned and said"theyll be along in a minute to do your refund" so again im left standing there like an idiot for 10 minutes telling everyone in ear shot how shoot the service is there.Eventually a woman appears and walked to the till and never looked up at me or acknowledge me until she said" can you place your card in the machine"Still no eye contact or apology then she said "can you sign to say the amount youve been refunded is correct"then i got a slurred "sorry for the wait"I said the service was appalling and will be sending an email of complaint about how ive been treated in this store today and will not be returning.
