I like Skol
A Minging Manc...
- Location
- Sunny Ashton-under-Lyne
I am slowly fitting a new bathroom with no particular time restraints so have already dragged this out over 6 months for various reasons.....
2 weeks ago I painted the room with the final paint finish but now find this is not really adhered at all well. This was noticed when moving some of the furniture around and a light rub removed some of the paint. I then scraped it with my nail and the paint comes off almost as easily as that silver stuff they put on scratch cards to hide the winning numbers. I then did a tape test using some electrical insulation tape as I know that is not massively sticky so should not be an unreasonable test. The paint lifts off when the tape is removed!
As far as I am concerned I did perfect preparation before painting. The walls are sound plaster in good condition and have been previously painted with no problems. I washed down the walls before giving them a couple of coats of Crown magnolia matt emulsion left over from another room to make sure the surface was clean and uniform. This adhered well and was allowed to dry for at least 6-8 weeks before I painted with the final paint. The paint used is from B&Q and is mixed to your choice of colour from sample cards they have in a huge rack. It is Valspar Classic kitchen & bathroom specific paint and is described as "scrubbable with everyday durability".
Clearly this is not right and the paint is not stuck. It has had 2 weeks to dry properly but is still the same. I now have a number of problems;
I have phoned the paint manufacturer and they have asked me to raise a complaint via the customer service email address and they will offer a solution 'as a goodwill gesture'! I'm not sure what goodwill element there is, their product doesn't work. I don't want a refund or replacement paint, I want them to come and get this carp off my walls and put me back to the position I was in before.
I will raise the complaint as requested but does anyone have any advice for me re: legal position or technical advice before the discussion with the paint company gets technical?
2 weeks ago I painted the room with the final paint finish but now find this is not really adhered at all well. This was noticed when moving some of the furniture around and a light rub removed some of the paint. I then scraped it with my nail and the paint comes off almost as easily as that silver stuff they put on scratch cards to hide the winning numbers. I then did a tape test using some electrical insulation tape as I know that is not massively sticky so should not be an unreasonable test. The paint lifts off when the tape is removed!
As far as I am concerned I did perfect preparation before painting. The walls are sound plaster in good condition and have been previously painted with no problems. I washed down the walls before giving them a couple of coats of Crown magnolia matt emulsion left over from another room to make sure the surface was clean and uniform. This adhered well and was allowed to dry for at least 6-8 weeks before I painted with the final paint. The paint used is from B&Q and is mixed to your choice of colour from sample cards they have in a huge rack. It is Valspar Classic kitchen & bathroom specific paint and is described as "scrubbable with everyday durability".
Clearly this is not right and the paint is not stuck. It has had 2 weeks to dry properly but is still the same. I now have a number of problems;
- The paint is quickly going to look awful as any contact is likely to scratch it off.
- I suspect once the room is used as a bathroom and gets steamy (there is an extractor fan) the paint is going to start lifting.
- How can this be resolved? Painting over it isn't going to improve the adhesion and removing it seems an almost impossible task.
- Bathroom fitment has now stopped as I can't do any more until the paint issue is resolved.
I have phoned the paint manufacturer and they have asked me to raise a complaint via the customer service email address and they will offer a solution 'as a goodwill gesture'! I'm not sure what goodwill element there is, their product doesn't work. I don't want a refund or replacement paint, I want them to come and get this carp off my walls and put me back to the position I was in before.
I will raise the complaint as requested but does anyone have any advice for me re: legal position or technical advice before the discussion with the paint company gets technical?