As I mentioned elsewhere, I had to go to New Street Station yesterday afternoon to book a train ticket, with bike. The person who dealt with me was faultless. I told her the times and that I wanted to book my bike on, she played with the computer, I paid and she gave me the tickets. It was a lot easier than I thought it was going to be. I was half expecting "you want to take a what on the train??" Anyway, while in the "window number 2 please" queue, I watched a foreign couple, with pretty stilted English, go to another window. The counter assistant (I shall call her the wolf-lady) sat, arms folded, with a "I have power with my knowledge. I choose who to impart it on. How dare you ask me questions" look on her face. I didn't catch the exact prices or stations, but it went something like this- "Hello, we want to go to --------- tomorrow morning" Wolf Lady "Before 9.30 or after 9.30? Before 9.30 is £120 and after 9.30 is £32" "At 9am. I got these prices from the internet and it says that it is £20 at 9am" (customer holds up page of numbers to window) WL <big sigh>"They're special prices and there are only a few available each day. I'd have to check the computer to see whether there are any left" "We'd like to know how much it would cost us at 9am" WL <even bigger sigh, exasperated tone> "Well I don't know what else you expect me to do. You've got the prices in front of you" "OK. We'll come back in a minute" Now I don't claim to be the most intelligent of people, and I know that the people weren't English, but I'm just guessing that they wanted to travel the following morning, and wanted to know whether there were any cheap tickets left. Was there more to it than that? If I was them I wouldn't return to the UK.