swee'pea99
Squire
So, picking up on my earlier 'UPS thread' which I'm retitling, because this is between me & Samsung now...
A little background from that thread...brand new phone, went wrong, Samsung arranged pickup. UPS failed to turn up. Rescheduled. Failed to turn up again. Rescheduled. Turned up. Took phone away. (Turned up twice more, as it happens, but that's by the by). Heard nothing. After a week and a half, spoke to Samsung, who confirmed phone's receipt, 'the engineers are looking at it now'. A week more, still no word. Rang back again. "We never received it." "But you confirmed that you did!" "Yes, I can see from the records that we did. But we shouldn't have." "So where is it now?" "Don't know."
To concertina the tortuous fortnight that followed, cut to the chase, got my phone back. Fine. Phew. Just under one month later, it goes wrong again. Won't charge. Picked up by UPS. Supposed to have it back 'in five working days', so after five working days I ring to find out what's happening. Hold for 30 minutes, then give up. Ring back next day, hold for 15 minutes, then:
"The engineers can't access your phone because it has a Samsung activation code enabled."
"Well I haven't enabled anything."
"Well, it has a code enabled, so they can't work on it."
"Well, I say again, I never enabled anything. So what happens now?"
"The engineers can access it. but you have to pay a fee of £65 to disable the activation code."
"So you want £65 from me, to fix my brand new phone, that's gone wrong for the second time in three months, and is well within warranty?"
"Well the warranty doesn't cover it, because of the activation code."
"The one that's nothing to do with me, that I never activated?"
[Silence]
"Can I speak to your supervisor please?"
["General waffle, repetition of what I've already been told.]
"You've already told me all that. Can I speak to your supervisor please?"
"Well my supervisor's on another call."
"I have to go to the hospital in a couple of minutes, but I'll hold."
"I don't think my supervisor will be free within two minutes, but I can put you on hold."
[Hold music. Hold music. Hold music.
Depart for hospital.]
Just in case anyone out there was thinking of buying a Samsung phone for Christmas. Or anytime. Personally I would mostly strongly recommend against it. The hardware has proven laughably unreliable, and as for the 'support' - well, judge for yourself...
A little background from that thread...brand new phone, went wrong, Samsung arranged pickup. UPS failed to turn up. Rescheduled. Failed to turn up again. Rescheduled. Turned up. Took phone away. (Turned up twice more, as it happens, but that's by the by). Heard nothing. After a week and a half, spoke to Samsung, who confirmed phone's receipt, 'the engineers are looking at it now'. A week more, still no word. Rang back again. "We never received it." "But you confirmed that you did!" "Yes, I can see from the records that we did. But we shouldn't have." "So where is it now?" "Don't know."
To concertina the tortuous fortnight that followed, cut to the chase, got my phone back. Fine. Phew. Just under one month later, it goes wrong again. Won't charge. Picked up by UPS. Supposed to have it back 'in five working days', so after five working days I ring to find out what's happening. Hold for 30 minutes, then give up. Ring back next day, hold for 15 minutes, then:
"The engineers can't access your phone because it has a Samsung activation code enabled."
"Well I haven't enabled anything."
"Well, it has a code enabled, so they can't work on it."
"Well, I say again, I never enabled anything. So what happens now?"
"The engineers can access it. but you have to pay a fee of £65 to disable the activation code."
"So you want £65 from me, to fix my brand new phone, that's gone wrong for the second time in three months, and is well within warranty?"
"Well the warranty doesn't cover it, because of the activation code."
"The one that's nothing to do with me, that I never activated?"
[Silence]
"Can I speak to your supervisor please?"
["General waffle, repetition of what I've already been told.]
"You've already told me all that. Can I speak to your supervisor please?"
"Well my supervisor's on another call."
"I have to go to the hospital in a couple of minutes, but I'll hold."
"I don't think my supervisor will be free within two minutes, but I can put you on hold."
[Hold music. Hold music. Hold music.
Depart for hospital.]
Just in case anyone out there was thinking of buying a Samsung phone for Christmas. Or anytime. Personally I would mostly strongly recommend against it. The hardware has proven laughably unreliable, and as for the 'support' - well, judge for yourself...
