tincaman
Guru
- Location
- Chudleigh, South Devon
Similar to buying computer parts online, OEM parts that the suppliers use to build their systems come in plain packaging, ie non retail. Never meant for retail sale, ie high street shops
It's a several years ago now, but I bought some Ultegra 10 spd shifters from CRC. They weren't right. IIRC the cables were missing and the smart Ultegra presentation box had obviously been ripped open back at CRC so made me think the levers had been a return or there was an issue with them. I complained, had a huge argument with customer dis-services at CRC as the guy was a bell end. Their description said levers came with all cables. Eventually they sent me a replacement set in OE box. Seal hadn't even been broken. Everything was as you would expect it to be, new, unmarked, unused and importantly complete. But I had to complain to get this and not just once it was like pulling teeth.
It's a several years ago now, but I bought some Ultegra 10 spd shifters from CRC. They weren't right. IIRC the cables were missing and the smart Ultegra presentation box had obviously been ripped open back at CRC so made me think the levers had been a return or there was an issue with them. I complained, had a huge argument with customer dis-services at CRC as the guy was a bell end. Their description said levers came with all cables. Eventually they sent me a replacement set in OE box. Seal hadn't even been broken. Everything was as you would expect it to be, new, unmarked, unused and importantly complete. But I had to complain to get this and not just once it was like pulling teeth.
I'm having to send back a chain, it came with 106 links! It's from merlin, these retailers are starting to piss me off!I have just had the refund from CRC, I pointed out to them that their ad said "comes complete with silicon greased cables to further reduce shift friction and increase service life " they have said they will amend the ad as the shifters only come with the 2 inner cables ! (its not being amended yet)
I have re-order with Wiggle who have confirmed theirs comes with complete inner & outer cables for gears & brakes, fingers crossed.