Salar
A fish out of water
- Location
- Gorllewin Cymru
This is not about the pros and cons of smart meters,that has been discussed elsewhere,this describes the tactics used by the energy companies.
I received a call late yesterday afternoon from a Smart Meter engineer regarding the fitting of my meter arranged for today.
Told him bluntly I had not made any arrangements or agreed for a meter fitting and I don't want one of those things in my property (my choice). He told me to ring a number, I questioned him why I should ring and not him, he then put the phone down on me.
I rang my electricity supplier who were "surprised" and yes an appointment had been made to fit a meter, I then tell them the same as had I told the engineer I had not arranged anything.
My supplier then transfers me to the Smart Meter call centre who cancelled the appointment.
They are not getting off that easily so I repeatedly ask who set up the appointment.
Eventually the answer comes out. The appointments are automatically generated without the customers consent or even being informed.
I ask to speak to the line manager and question the morality and legality of these methods including release of personal information and GDPR and tackle him on their methods to fit as many meters as possible by 2020.
Another surprise, he reluctantly agreed with my comments, ( I wish I had recorded the conversation!).
This has been reported in the press and media that energy companies are using bullying tactics to force people into having a smart meter implying that the meters are compulsory.
Next step?, a formal letter to my supplier, probably a waste of time.
or......BBC Watchdog methinks.
I received a call late yesterday afternoon from a Smart Meter engineer regarding the fitting of my meter arranged for today.
Told him bluntly I had not made any arrangements or agreed for a meter fitting and I don't want one of those things in my property (my choice). He told me to ring a number, I questioned him why I should ring and not him, he then put the phone down on me.
I rang my electricity supplier who were "surprised" and yes an appointment had been made to fit a meter, I then tell them the same as had I told the engineer I had not arranged anything.
My supplier then transfers me to the Smart Meter call centre who cancelled the appointment.
They are not getting off that easily so I repeatedly ask who set up the appointment.
Eventually the answer comes out. The appointments are automatically generated without the customers consent or even being informed.
I ask to speak to the line manager and question the morality and legality of these methods including release of personal information and GDPR and tackle him on their methods to fit as many meters as possible by 2020.
Another surprise, he reluctantly agreed with my comments, ( I wish I had recorded the conversation!).
This has been reported in the press and media that energy companies are using bullying tactics to force people into having a smart meter implying that the meters are compulsory.
Next step?, a formal letter to my supplier, probably a waste of time.
or......BBC Watchdog methinks.
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