I've bought little stuff from them over the years and last December (so very recently), I bought a bike from them - steel Rove 10 speed - I gave them a "wishlist" of components and they gave a suggested spec which was tweaked slightly and agreed upon. A couple of conversations were had about parts availability and alternatives.  It's quite unlike the "default" listed version.
I was very happy with the customer service and with the bike:
	
		
			
		
		
	
		
		
	
	
		 
	
	
		
			
		
		
	
			
			I was very happy with the customer service and with the bike:
 
				 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		