I've got a debit card. It's got two PI numbers .. one for ATM when I get beer vouchers out of the hole in the wall, one for chip'n'pin, when I buy things at the supermarket. A few weeks ago, the C'n'P number got screwed up (errr .. I forgot it!!) So I contacted the bank (via an 0870.. number) and the person I spoke to said I could reset my PIN at an ATM .. so I did. But I still couldn't use the C'n'P in the supermarket. So I contacted the bank (via an 0870.. number) and the person I spoke to said that they would reset my PIN and send me the new number. I double checked that this would be my C'n'P number, not the beer voucher number. There was a slight hesitation, then the guy said yes. A few days ago I got a letter from the bank with some complicated thing on it that revealed my new C'n'P number -- the same as my beer voucher number. It didn't work. So I contacted the bank (via an 0870.. number). I had a long conversation with a girl from Newcastle (or possibly Sunderland). She had never heard of a card having two numbers. She put me in touch with the Debit Card Big Cheese. She said she had never heard of such a thing either. There was, she said, no way of resetting the "other" number. So, she's sending me a completely new card and new number. It should, she assured me, work for both Beer Voucher Machine and C'n'P. Anyone else had any experiences like this?