I thought I had done the form... well it turns out its 16 pages long, good job i proof read.Keep a copy of everything. Hard copy and electronic if possible (save photos onto a PC or USB). And a record of any phone calls
I'm surprised you've done the form already, mine took hours! Maybe it's just the preliminary
Just keep an eye on what you say. I got questioned over why I left my number with the vehicles registered owner.Don't expect a fast response. It's taken 15 weeks to resolve my claim. Got a phone call today saying they accept liability, and to send proof of purchase for my new bike, and they will send me a cheque Also gonna try and claim for the new pedals I had to buy (standards ones were too slippery) a helmet, and Bus fares for the month I was without a bike, if I can find my tickets.
Do you have witnesses? I think mine was swung by having a good witness. A lovely couple stopped and helped me at the scene, and the lady gave me her details as a witness. Would I be doing anything wrong if I messaged her to thank her?
Don't expect a fast response. It's taken 15 weeks to resolve my claim. Got a phone call today saying they accept liability, and to send proof of purchase for my new bike, and they will send me a cheque Also gonna try and claim for the new pedals I had to buy (standards ones were too slippery) a helmet, and Bus fares for the month I was without a bike, if I can find my tickets.
Do you have witnesses? I think mine was swung by having a good witness. A lovely couple stopped and helped me at the scene, and the lady gave me her details as a witness. Would I be doing anything wrong if I messaged her to thank her?
Got F7 for thatAh maybe then Did you get it checked for spelling errors etc?
Sorry to hear of your crash cutler, I'm reading with interest as I was taken out on Friday by a smidsy and just started the claim process myself.
From other's experiences is it deemed "fair" to try and get components replaced if they are only cosmetically damaged? Iv got things like QR skewers/pedal that are scratched/scraped up which still work but aren't nice to see as a constant reminder of what happened.
Short and simple answer there is you are following the manufacturer's instructions.When I was knocked off my bike, 21/2 years after the incident, the driver's insurance company questioned why I had bought a new helmet. Fortunately I had kept the broken one.