Are you using ant+ or Bluetooth perhaps pair with the other and see if it still happens?
Team BKool CycleChat
- Thread starter Peteaud
- Start date
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Ok, check you Bluetooth drivers on the laptop are up to date, also try a different device like an iPad to see if that shows any difference. Failing that try and borrow an ant+ dongle (and a usb extension cable so you can place the dongle near the trainer).
berty bassett
Legendary Member
- Location
- I'boro
Is it possible to return to the old software ?
shimceltic
Veteran
Can you downgrade the software to a previous version.
shimceltic
Veteran
Download bkool toolkit to your phone.
@Brusgaard might be a le to help
@Brusgaard might be a le to help
berty bassett
Legendary Member
- Location
- I'boro
If it stops raining I will be out in the real world pot hole dodging tomorrow , but will be about weds 👍
keithaitch
Veteran
- Location
- barcelona
I've decided not to put up with bkool's crap customer service or multiply flawed product any longer without a fight. I know it will be futile but I've had enough of not shouting when simple things that should work don't so I'm making a nuisance of myself (on your behalf!). At least this way I feel I'm doing something, I'll stop banging my head against the bkool brick wall when it starts to bleed!.
My current complaints are about @Randy's league rides not appearing for approval, our inability to add more admins to the group because we are at the limit and you can't remove admins even if they are no longer active in bkool, and finally the appalling system for selecting the routes for our league stages.
On this last one I had some response today, let's see if it comes to anything. Here is the relevant text of the conversation....
Hi Keith,
Sorry for the misunderstanding, you are right. The League's creation process is being currently redefined to be easier and provide a better user experience, we hope it will available in the coming months.
Right now there is not a workaround to sort out this issue, our apologies...
My answer
That's great news.
Do you have any idea of how many months and are current admins of active leagues being consulted in the design specification process and testing phases?
Their reply
Hi Keith,
Thanks for your message. We cannot provide a date yet, sorry... But that is correct, league admins are participating along with the Product Manager, UX and Tech areas in defining and improving this feature.
We hope that it will be available soon.
So let's see, December 2023 is my guess. But I am going to continue to be a pain in their arses and get things put right. We deserve it!
My current complaints are about @Randy's league rides not appearing for approval, our inability to add more admins to the group because we are at the limit and you can't remove admins even if they are no longer active in bkool, and finally the appalling system for selecting the routes for our league stages.
On this last one I had some response today, let's see if it comes to anything. Here is the relevant text of the conversation....
Hi Keith,
Sorry for the misunderstanding, you are right. The League's creation process is being currently redefined to be easier and provide a better user experience, we hope it will available in the coming months.
Right now there is not a workaround to sort out this issue, our apologies...
My answer
That's great news.
Do you have any idea of how many months and are current admins of active leagues being consulted in the design specification process and testing phases?
Their reply
Hi Keith,
Thanks for your message. We cannot provide a date yet, sorry... But that is correct, league admins are participating along with the Product Manager, UX and Tech areas in defining and improving this feature.
We hope that it will be available soon.
So let's see, December 2023 is my guess. But I am going to continue to be a pain in their arses and get things put right. We deserve it!
shimceltic
Veteran
Good work. Hopefully they improve that side of the business. They stopped making hardware to concentrate on the software....
berty bassett
Legendary Member
- Location
- I'boro
I do admire you for trying ! Many would have gave up by now
One word of advise - put padding on your brick wall - it hurts your head after a while
One word of advise - put padding on your brick wall - it hurts your head after a while
inesfra
Senior Member
Good morning Keith. Now that I'm a league administrator myself, I can very well understand the frustration you get when things don't turn out well at Bkool. Also because you have to mediate between the complaints of the participants in the Championship and the customer service of Bkool, really bad. We started with very few members, and now we have exceeded one hundred participants. I opened a Telegram chat for the Italian participants of the championship (also because with Bkool it is a delusion to try to socialize with the other participants, starting with the user search system ... hallucinating !!!); and with this chat we keep up to date. I have a Bkool subscription that expires in January (unfortunately the discounted price promotion of the annual subscription was not valid for me ... sigh ...) and I've been looking around for a few months.
I hope not to be inappropriate and out of place in this chat, but I am using, with immense satisfaction, Rgt! And I will try to move the loyalists, in Telegram chat, all in Rgt!
Maybe you already know it. I hope to see you again and hear from you soon, maybe on other shores ...
Brusgaard
Über Guru
- Location
- Skive, Denmark
The correct term would be “they stopped making hardware to not concentrate on that either”.
I’m still waiting for them to allow users to change the e-mail address, a feature request since like forever. My current e-mail address used for BKOOL will cease to exist come April, and if they don’t allow me to change it by then, it might very well be goodbye to the BKOOL platform.
I don’t want to create a new account, loose all history etc. and double the subscription cost just because of incompetent programmers!
Even if they (stupidly) use the e-mail address as “key” in the database tables, it should be relatively easy to make this change using SQL. But as with anything BKOOL, even the simplest things seems impossible to get fixed...
