The Retirement Thread

[ebikeerwidnes]

I keep getting a request to complete a survey about my Dr's practice. So far I have ignored it as I have little good to say.

We had one like that
we filled in a survey called a transfer to another GP!!

this one is amazingly better!

 

[BoldonLad]

DUnno how it works in the remote parts of the empire

but I help out with Age UK and often help older people (looks at thread title knowingly!) with the NHS Ap

One of the things that works here in the heart of the Empire is using the NHS App and using the "contect you GP abotu a health problem"

it does go through a lot of questions
but the GP will read it today and if they think you need an appointment then they have extras they can allocate if they think they are needed


whether or not this is how it should work in another matter
but it works when I do it - with our GP

I did get a phone call saying "can you be here in 30 minutes - we have just had a cancellation" once!!

This may be a rash assumption, but, I assume there is only one version of the NHS App in circulation?

The version I have (downloaded from Apple Store, automatic updates set to yes), appears to have several flaws, which may or may not be due to it's use by our GP Surgery. For example:

- although both myself and Mrs @BoldonLad have "repeat prescriptions", which are reviewed annually, they do not show up in the NHS App, thus any "hiccup" in the smooth flow of medication (it does happen regularly), means I have to phone the surgery, and, listen to a recorded message telling me I can resolve this problem via the NHS App, before being put in a queue to await a "Care Navigator" (formerly known as a Receptionist.

- it is only possible to book a GP Appointment with the NHS App, annual reviews are conducted by a "Nurse Associate", it no possible to book an appointment with a "Nurse Associate", necessitating a phone call to the surgery, with recorded message and queue, as above

I have raised these points with one of the GPs, and, with a couple of "Care Navigators", pointing out it is a waste of my time and theirs, why not just fix it? The response from the "Care Navigators" was a shrug of the shoulders, from the GP, "it is Governments fault".

 

[SpokeyDokey]

This may be a rash assumption, but, I assume there is only one version of the NHS App in circulation?

The version I have (downloaded from Apple Store, automatic updates set to yes), appears to have several flaws, which may or may not be due to it's use by our GP Surgery. For example:

- although both myself and Mrs @BoldonLad have "repeat prescriptions", which are reviewed annually, they do not show up in the NHS App, thus any "hiccup" in the smooth flow of medication (it does happen regularly), means I have to phone the surgery, and, listen to a recorded message telling me I can resolve this problem via the NHS App, before being put in a queue to await a "Care Navigator" (formerly known as a Receptionist.

- it is only possible to book a GP Appointment with the NHS App, annual reviews are conducted by a "Nurse Associate", it no possible to book an appointment with a "Nurse Associate", necessitating a phone call to the surgery, with recorded message and queue, as above

I have raised these points with one of the GPs, and, with a couple of "Care Navigators", pointing out it is a waste of my time and theirs, why not just fix it? The response from the "Care Navigators" was a shrug of the shoulders, from the GP, "it is Governments fault".

Care Navigators. 😄😄😄