Anyone else here had problems with 'My Favourite Magazines' the future publishing official site?
I got a discounted 2 year subscription taken out at the end of October - it then occurred to me last week (after a very busy Christmas/NY!) that I hadn't received one, the rest goes like this:
I email the contact given on my confirmation email (no phone number!)
Reply (next day) says "your subscription will commence with march issue" - no apology, nothing acknowledging the mistake and they've managed to magic up a completely different address to the one on my first email confirmation.
I reply saying that "I presume that you will be sending through the back issues you've missed as a result of your mistake?"
No reply for several days, so I send another "thanks for not replying to my earlier email, the address is not correct but regardless please refund my subscription payment"
I finally get a reply with a small hint of an apology, no mention at all of the issues I've missed as a 'please allow 14 days for your card to be credited'
WTF are these people on? I'm in two minds now as to whether to not bother buying another issue or to get the local newsagent to get it in for me.
I got a discounted 2 year subscription taken out at the end of October - it then occurred to me last week (after a very busy Christmas/NY!) that I hadn't received one, the rest goes like this:
I email the contact given on my confirmation email (no phone number!)
Reply (next day) says "your subscription will commence with march issue" - no apology, nothing acknowledging the mistake and they've managed to magic up a completely different address to the one on my first email confirmation.
I reply saying that "I presume that you will be sending through the back issues you've missed as a result of your mistake?"
No reply for several days, so I send another "thanks for not replying to my earlier email, the address is not correct but regardless please refund my subscription payment"
I finally get a reply with a small hint of an apology, no mention at all of the issues I've missed as a 'please allow 14 days for your card to be credited'
WTF are these people on? I'm in two minds now as to whether to not bother buying another issue or to get the local newsagent to get it in for me.