Utility supplier gone bust.

[Accy cyclist]

Wouldn’t this money be a credit on your account? I am assuming you didn’t owe it to them? We are told that money in credit on our energy accounts is protected in the event of the supplier going bust. So referring to this as stolen could be a bit harsh. I am hoping I’m correct as I have money in credit with Igloo Energy who went bust just yesterday!

PS. We got our revenge on Tuesday just gone. Your boys took one hell of a beating!

I don't know how or why it happened, but the amount was debited from my account. I happened to look at my bank balance on the cash withdrawal machine and saw that a fair amount had gone out in the last few days. I don't/can't do online banking and even if i could i prefer face to face. After seeing that money had been taken i drove to the nearest bank 4 miles away to get a mini statement which shows your last umpteen transactions, either money in or money out. On seeing the £193.59 debit had been taken by PDF Energy i went into the bank to ask what could be done. The cashier behind the counter wasn't very helpful, suggesting that somehow it was my fault for forgetting to close my account with PDF. Anyway, another member of staff was very helpful and clicked a few buttons on her laptop then told me the amount would be put back into my account the following day, saying that if PDF did give me the money back i'd have to give the bank the same amount back. A month or so earlier i received roughly £350 back from PDF for nearly 4 years of estimated bills, after i swapped suppliers. Maybe they thought they'd have some of that back.🤔

As for Accringron Stanley, we were crap according to reports. Our manager said that 'we have to defend better'. Talk about stating the obvious!

 

[Mike_P]

just found out I’m off to Shell Energy. ... Had an email from Shell, all warm and cuddly but no mention of tariffs.

I'm with them, a bit thick as pig sh*t, they are insisting the smart meters they put in are too far apart to communicate with each other.

 

[icowden]

I'm with them, a bit thick as pig sh*t, they are insisting the smart meters they put in are too far apart to communicate with each other.
View attachment 611598

Why do they have to communicate with each other?

 

[DaveReading]

Why do they have to communicate with each other?

AFAIK, normally one smart meter piggy-backs onto the other, with the latter being responsible for transmitting both sets of readings to the supplier.

 

[Mike_P]

The gas meter is supposed to relay it's data to the electric one which then relays all data to the indoor display and the supplier. No readings are appearing for the gas but they insist it is not a meter fault.

 

[icowden]

The gas meter is supposed to relay it's data to the electric one which then relays all data to the indoor display and the supplier. No readings are appearing for the gas but they insist it is not a meter fault.

Oh. I had that for about 6 months. It was an issue with the numpties that install the things. They needed to sent out a new commissioning signal so that I could recommission the gas meter.

 

[Shadow]

Was with Avro and therefore watching this thread with some interest
Yesterday received email from Octopus (what marketing whiz comes up with these names?!) detailing new tariff:

E: 24.03p standing charge, 21.37p/kWh
G: 26.11p " " , 4.01p/kWh

Does this tally with other folk here?

 

[fossyant]

Was with Avro and therefore watching this thread with some interest
Yesterday received email from Octopus (what marketing whiz comes up with these names?!) detailing new tariff:

E: 24.03p standing charge, 21.37p/kWh
G: 26.11p " " , 4.01p/kWh

Does this tally with other folk here?

That's slightly more than my Scottish power variable who I've been with a while (fixed ended Sept).

E 23.22 standing, 19.18 p/KWH (increased 2p KWH since 30 September)
G 24.87 standing, 3.850 p/KWH (increased 0.7p KWH since 30 september)

 

[dodgy]

We don't have gas, but for eletricity pay 5p p/KWH between 00:30 and 04:30 and 16.7 p/KWH outside of those times with a 25p per day standing charge, this is with Octopus.
Just for reference. (oh and to add, we're not energy refugees, been with them for a little while now)

 

[JtB]

Was with Avro and therefore watching this thread with some interest
Yesterday received email from Octopus (what marketing whiz comes up with these names?!) detailing new tariff:

E: 24.03p standing charge, 21.37p/kWh
G: 26.11p " " , 4.01p/kWh

Does this tally with other folk here?

I also transferred from Avro to Octopus, but the tariffs indicated in the email I received yesterday are slightly different.

• A standing charge of 24.11p per day and 20.49p/kWh for your electricity.
• A standing charge of 26.11p per day and 4.13p/kWh for your gas.

 

[DaveReading]

I also transferred from Avro to Octopus, but the tariffs indicated in the email I received yesterday are slightly different.

• A standing charge of 24.11p per day and 20.49p/kWh for your electricity.
• A standing charge of 26.11p per day and 4.13p/kWh for your gas.

Same here.

You will note, of course, that it's a variable tariff and so not likely to stay at that level for long.

 

[Tenkaykev]

I also transferred from Avro to Octopus, but the tariffs indicated in the email I received yesterday are slightly different.

• A standing charge of 24.11p per day and 20.49p/kWh for your electricity.
• A standing charge of 26.11p per day and 4.13p/kWh for your gas.

I’ve been transferred from AVRO and those are the same figures that I’ve been quoted. I noticed that Avro took the usual direct debit amount last week. I’m several hundred in credit and the suggested direct debit amount from Octopus is 50% higher than what I’ve been paying Avro.

 

[Venod]

Why all the different figures, I have been transferred from Avro to Octopus and my figures are,

• A standing charge of 26.82p per day and 19.89p/kWh for your electricity.
• A standing charge of 26.11p per day and 3.94p/kWh for your gas.

 

[stoatsngroats]

I’ve just had a renewal and taken a 12 month fixed with Octopus (with whom I’ve had no issues over the last 12 months) increasing my monthly payment by almost double.
I’m happy with this at this stage, and will see how my account goes through the winter.
I have a balance in credit of £150 currently, so I’m not too bothered, although we have reduced or gas use for heating a little this last month.

 

[gavroche]

Talking about Utilities, I personally think that Electricity, Gas and Water utilities should be nationalised and run as a service and not for profit. They are not luxuries but essentials to all of us.