Accy cyclist
Legendary Member
- Location
- The hills of Accrington
Be very careful if you send an item back to them! I sent a pair of shorts and a cap back to them in June. They asked me if i wanted the £40 crediting to my bank account or if i wanted it putting into my Planet X account. Trusting them and thinking i'd keep it there for if i fancied something from them in the future i asked them to keep hold of it. I checked that it was in my account with them by visiting their site, then left it. The other week i asked how i went about spending the money and to my surprise they said that i only had £9.99 in. I checked myself and it's right, that's all i have in. I e mailed them about it, they said they didn't have any knowledge of the other £30 and unless i could provide a tracking number they wouldn't accept my story. I had trouble getting the refund in the first place as when i sent the items back the person who signs for them didn't do so. I managed to persuade them to look into it and they eventually tracked it down to a person who hadn't recorded the items being returned. They then asked if i'd like the money refunding and fool me,like i said previously, said no, you keep hold of it.
I sent them a strongly worded e mail last Thursday asking them to at least refund the £9.99 they admit to having into my bank account, then close my account with them as i do not intend buying anything off them again. So far they haven't replied. I thought i'd give it a few fays for them to reply but it looks like they're ignoring my request.
Edit... I also explained that the Royal Mail receipt i had to prove i'd sent the stuff back had been lost. It was only a small slip of paper and i know i should've kept it safe but these things do get misplaced over time. Anyway, who's to say they wouldn't deny that i sent those items back even if i had Royal Mail proof? I sent a parcel back costing me £3.50 but there was nothing to verify what was in that parcel!!
I sent them a strongly worded e mail last Thursday asking them to at least refund the £9.99 they admit to having into my bank account, then close my account with them as i do not intend buying anything off them again. So far they haven't replied. I thought i'd give it a few fays for them to reply but it looks like they're ignoring my request.
Edit... I also explained that the Royal Mail receipt i had to prove i'd sent the stuff back had been lost. It was only a small slip of paper and i know i should've kept it safe but these things do get misplaced over time. Anyway, who's to say they wouldn't deny that i sent those items back even if i had Royal Mail proof? I sent a parcel back costing me £3.50 but there was nothing to verify what was in that parcel!!
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