Warning! Beware of Planet X's returns, refunds tactics!

[MiK1138]

That could be me then.

If as you say the £40 was in your account that leaves a footprint. The onus would be on Planet X to wxplain why the money left our account

 

[Accy cyclist]

Have they a record of it being returned though?

I wrote the name of the person who received it down(given to me by PX), and the date and time as well(29/6/16 12.39pm) I pointed this out to them but it didn't get me anywhere. At the time PX said he's probably agency staff and they aren't very reliable.

 

[Accy cyclist]

So you didn't see it on your online account?

I checked immediately after and yes it was there.

 

[Accy cyclist]

Then they should be able to access that record in their virtual back room and see.

But somehow i don't think they'll bother.

 

[MiK1138]

But somehow i don't think they'll bother.

They don't have a choice, If your claim is based on you seeing the money in your account they NEED to follow up on that

 

[Hacienda71]

Why don't you call the police and report the theft. If it was there and isn't now it has been stolen. At the very least tell Planet X that is your intention. Theft is not a civil matter it is criminal.

 

[jefmcg]

I just wanted to get rid of a bit of money from my Lloyds bank account.

This is your mistake. I don't know why you would treat an online retailer as a bank. Things go wrong.

 

[vickster]

I just wanted to get rid of a bit of money from my Lloyds bank account.

Why would you want rid of money from an account? Most would just transfer to another account?

 

[vickster]

https://www.gov.uk/make-court-claim-for-money/court-fees

£25 online. Fill it in online too.

Ball's in their court.

Until you get no reply and you pay another £100 to send the bailiffs. At least PX won't do a disappearing say unlike scumbag car dealers

 

[vickster]

Hide it from the wife?

Where there's marital disharmony as Accy has reported surely you'd have separate bank accounts?

 

[Bimble]

Are you sure they haven't credited it against your later purchases?

Did you double-check that what you spent later on was exactly what was drawn from your bank? Or did they draw £40 less?

Either way, I'd open an email dialogue with their customer services team and try to (politely) get to the bottom of it.

 

[Cuchilo]

Hold up ... So planet x repaid you £40 although they only owed you 39.99 and you asked them to keep hold of it so the wife didnt find out about it but then when you went to spend it it had gone . Maybe the wife found out about it and spent it but told planet x not to tell you about it !

 

[User16625]

Are you sure you haven't just bought something else from them in the meantime and forgotten?

No definitely not. I bought a jacket and some gloves off them in August but i have the invoice for them. I paid for the jacket and gloves by bank card, leaving the 40 quid untouched.

You cant possibly know that. You wouldnt remember that you forgot if you did forget. You probably did forget.

 

[User16625]

I remembered that I had forgotten where my little penknife was.

Huh?

 

[Flying Dodo]

I remembered that I had forgotten where my little penknife was.

I haven't remembered where mine is though. And it was a present.