Warning! Beware of Planet X's returns, refunds tactics!

[Cuchilo]

I haven't remembered where mine is though. And it was a present.

I bet Planet X has it ! The bastards !

 

[vickster]

And slander

 

[Accy cyclist]

I don't give a toss about libel and slander. If i lived near to their one remaining shop i'd stand outside with a sign advising people not to buy off them.

 

[Tim Hall]

I don't give a toss about libel and slander. If i lived near to their one remaining shop i'd stand outside with a sign advising people not to buy off them.

From the User Guidelines and Rules of this wonderful haven on the internet:

You agree, through your use of this service, that you will not use the site to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, or otherwise violative of any law.

Jus' sayin'

 

[Accy cyclist]

View attachment 152967

I'd be like the bloke in Spain who bought a dodgy "luxury apartment" and found it didn't exist. He stood outside the builder's office everyday year after year!

 

[Hacienda71]

I am surprised that we haven't had lots of similar stories about Planet X "tactics" given how many of us have shopped with them on this forum..........

 

[winjim]

I don't shop there, for customer service reasons. But I don't really bang on about it either* and it may well be that I'm overstating it to myself anyway.



*I may have mentioned it once or twice.

 

[User33236]

I've placed about half a dozen online orders with them and they messed up on two, delivering wrong items. On both occasions I emailed them to let rhem know but got no response. Wasn't too fuss d as what they shipped was many times more expensive, and still useful to me, that what I'd paid for.

Still, it shows their extremely poor customer service and I certainly wouldn't consider paying big money to them again in the future.

 

[Hacienda71]

I have placed about twenty orders with them. I once had an issue with a wheelset after a couple of emails they took the wheels back, relaced them and returned them to me at their cost. They even updated me by email as to when the wheels were being repaired.

 

[Pale Rider]

You are aware of the libel laws I presume...

And slander

For a company to successfully sue for defamation it would have to prove 'serious financial loss'.

With the best will in the world, that's an absolute non-starter.

Planet X could never be caused serious financial loss by a thread on cycling forum read by, ooo, tens if not dozens of people, particularly as some of the comments are favourable to them.

They also have the right of reply, and Accy is entitled to rely on the defences now called 'truth' and 'honest opinion', which were formerly known as 'justification' and 'fair comment'.

Until fairly recently, companies couldn't sue for libel and some organisations still cannot.

The long running McLibel case involving McDonald's had an impact there.

It lasted best part of 20 years, became fiendishly complicated, and ended in a no score draw - McDonald's was awarded £40,000 against two environmental activists but never sought to collect it.

https://en.wikipedia.org/wiki/McLibel_case

More care is needed when dealing with an individual because reputational damage to a person is easier to cause.

That's particularly true if the person enjoys a good reputation.

 

[Markymark]

[QUOTE 4577844, member: 45"]My only issue with Planet X has been their clothes sizing. But they've always sorted it out for me.[/QUOTE]
40" gut in 32" trousers huh?

 

[Pale Rider]

Given your record on legal matters on here, I'll give your opinion the weight it deserves...

Another insightful - and snidey - reply.

It matters not to me what you think, but you keep on misleading others by your ignorance.

For the benefit of those with a genuine interest in the topic:

https://www.lawontheweb.co.uk/legal-help/who-can-claim-for-defamation

 

[Accy cyclist]

I sent PX an e mail on Thursday asking them to at least refund the £9.99 they do admit to having of mine. So far i haven't received a reply. I can see them denying any knowledge of this soon! Ok, it's only a tenner but i want it back!! They don't do themselves any favours by sulking when someone sends them a strongly worded e mail. The fellow who takes the calls is named Adrian, just in case any of you have to confront them in future about returns and refunds.

 

[vickster]

Have you emailed the CEO yet?

 

[Accy cyclist]

Have you emailed the CEO yet?

I don't have his e mail address and if i did he'd probably ignore it... company policy!!