Warning! Beware of Planet X's returns, refunds tactics!

[MiK1138]

I though about that but someone said it could cost me hundreds if they fight my claim.

Not sure about Englandshire but up here it is a one off payment to raise a small claims case and the loser picks up the tab

 

[Accy cyclist]

and the loser picks up the tab

That could be me then.

 

[Accy cyclist]

And that is different from what you saw before, and the credit was 39.99?

The £40 credit isn't there anymore.

 

[Hacienda71]

Why did you buy something in August and not use the money in your account?

 

[nickyboy]

So to be clear...

a) You returned goods and Planet X and after a bit of trouble, the £40 was credited to your Planet X account
b) At some time later you checked your Planet X account and it has £9.99 in it, despite you not using your Planet X account in the meantime

Is that your recollection?

If it is, either Planet X have taken money out of your account or your recollection isn't quite correct

 

[Accy cyclist]

Why did you buy something in August and not use the money in your account?

I just wanted to get rid of a bit of money from my Lloyds bank account.

 

[Accy cyclist]

So to be clear...

a) You returned goods and Planet X and after a bit of trouble, the £40 was credited to your Planet X account
b) At some time later you checked your Planet X account and it has £9.99 in it, despite you not using your Planet X account in the meantime

Is that your recollection?

If it is, either Planet X have taken money out of your account or your recollection isn't quite correct

No i definitely remember them saying they'd credited me £40.

 

[PhilDawson8270]

I though about that but someone said it could cost me hundreds if they fight my claim.

Doesn't really cost any extra. Legal representation doesn't go down well in small claims courts. Legal representation also cannot be claimed back.

 

[Accy cyclist]

Hell this is like being cross examined by some scrupulous barrister!

 

[PhilDawson8270]

https://www.gov.uk/make-court-claim-for-money/court-fees

£25 online. Fill it in online too.

Ball's in their court.

 

[nickyboy]

No i definitely remember them saying they'd credited me £40.

Ah....so you didn't actually ever see it in your account? Someone said they would credit it though?

If that's the case it sounds like nobody ever credited it. I find it most unlikely that they would credit it then subsequently take it from your account.

If you have an email or whatever confirming they would credit it then you're in good shape. If it was just a phone call then I think you're stuffed

 

[Accy cyclist]

It's not a proof of anything other then you have paid for the postage.

Next time, if you need something sent that you need proof. Pay for the correct postal service.

but that service was advised by those behind the PO counter, and by PX!

 

[Accy cyclist]

If you have an email or whatever confirming they would credit it then you're in good shape. If it was just a phone call then I think you're stuffed

That's what others i mentioned this to said. Unfortunately i don't have e mail proof.

 

[ianrauk]

but that service was advised by those behind the PO counter, and by PX!

A receipt of payment of postage is not a service. They are both wrong.
They should have advised you to use 'Confirmed proof of delivery' service where a signature would have been needed at delivery.

But you live and learn Accy.

 

[Markymark]

Have they a record of it being returned though?