WARNING to all Apple computer users

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Mr Pig

New Member
Thousands of Apple users are currently suffering from a number of very serous issues, mainly centering around displays built in specific Chinese factories.

A very high percentage of computers with serial numbers starting with W8*** are developing vertical lines on the display which increase in number until the screen is unusable. Affected models include 'G' series iMacs, Intel iMacs and notebooks. In a separate issue users of other display models are experiencing a dark area at the bottom of the screen.

Most seriously, Apple are lying, stonewalling and generally refusing to admit there is an issue let alone do anything about it. I have an Intel iMac with lines and got nowhere on the phone to them last night. They lied about what they knew about the problem and denied that my computer was in the effected batch. They refereed me to a local Apple approved repairer who quoted £90 just to look at the machine with the cost of repair on top of that! Cost of repair seems to be typically around £350!! Many machines are failing again after repair, sometimes two or three times!!!!

It is totally disgusting. Apple have used Chinese labor to keep their costs down, whilst still charging premium prices for their products, but when the cost cutting results in poor quality they just wash their hands of it. It is very unlikely that I'll ever buy an Apple product again.

If you feel this may apply to you, or threaten to do in the future, there are a couple of petitions on the net and countless forum threads. The fault typically shows up between one and two years after purchase. If you have a fully working Apple computer that hailed from the factory concerned I strongly recommend that you sell it! The failure rate is very high, maybe as high as fifty percent, and is only likely to climb as these products age.
 

Carwash

Señor Member
Location
Visby
As someone who follows Mac news sites which have in the past given very vocal coverage to issues analogous to the one you describe (defective hardware, battery and graphics card failures, etc) I have to wonder why this is the first I've heard of it. Failure rates as high as 50%? Really?

If this really does go back as far as G3/G4/G5 machines then it must have been going on for a long time. Where else has this been reported? Your post fails without links.

And to be honest, your track record in Electric Café does not inspire confidence in your claims.
 
that's not good to hear, but you know what they say.... Once you go Mac you'll never go back!

I love my mac (oh that sounds so wrong!) i wouldn't want to have to go back to a windows pc again, my daughters Vista Laptop drives me mad every time i have to use it!
 
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Mr Pig

Mr Pig

New Member
Bongman said:
Sorry, I have no sympathy. I tried. But no. You bought an Apple.....

Lesson learned. Although it's actually my son's computer and I feel very sorry for him. He put a lot of his own money towards it and two-and-a-half years later it's scrap. Apple should be ashamed of themselves. They were happy to take the huge profits of buying low and selling high. Now, when they've screwed up, they're just leaving thousands of customers in the sh**.
 

Carwash

Señor Member
Location
Visby
Mr Pig said:

Aye. That'll do, pig... that'll do. :laugh:

What suggests that these problems are related? Could they be symptomatic of known issues with graphics cards and logic boards?
 
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Mr Pig

Mr Pig

New Member
Carwash said:
What suggests that these problems are related? Could they be symptomatic of known issues with graphics cards and logic boards?

All of the faulty machines seem to come from one factory and have serial numbers beginning with W8.

Many people have had their computers repaired only to have the fault return. What is odd is that this happens despite both cards/boards and actual LCD units being replaced! Apple seem to either not know what the actual fault is or are refusing to say.
 

Carwash

Señor Member
Location
Visby
The imaclines blog - last in your list, devoted to this issue - reports it acknowledged and resolved, with Apple offering free fixes. I take it this was not the response you received when you called Apple?
 
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Mr Pig

Mr Pig

New Member
Carwash said:
I take it this was not the response you received when you called Apple?

No. The first time I called they said they did not know of the problem! The second time I called I told them I'd found out about the batch of faulty computers. They 'looked it up' and said that my computer was not part of he faulty batch. The batch which did not exist the first time I called!

Basically they are obviosly trying to get out of fixing the faults in any way possible.
 
Location
Rammy
My iMac is a W8 serial number - but i've not noticed a problem on the mac's screen, my extra screen does sometimes show lines, but thats a cheep TFT thats running a higher refresh rate and resolution than it ought to be :eek:

my iMac has survived three years with no problems, should I still be worried?
 
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Mr Pig

Mr Pig

New Member
Pushing tin said:
my iMac has survived three years with no problems, should I still be worried?

I would be. If it does fail it will be worth nothing, be unusable very quickly and cost a lot to fix.

You are not the first person to report lines on the secondary display but not on the primary. This may well be a different manifestation of the same fault. When did you lines show up and how many do you have? Once they start they seem to escalate quite quickly.
 

yorkshiregoth

Master of all he surveys
Location
Heathrow
Had my current iMac about 14 months but it's not a W8 serial, so fingers crossed. Are there any reported issues with the MacBook Air (1st gen)??
 

alecstilleyedye

nothing in moderation
Moderator
despite having owned and worked on macs since 1991, i've only ever known two macs completely bit the dust. one was an old quadra av of a friends that got dropped, and the other was my old g3 powerbook which, in fairness, was the thick end of 10 years old when it finally went.

my current macbook is fine, although the build quality is not apple's best. i'll check the serial number when i get in.

to add a bit of balance, how many pcs are worthless after 3 years? cheap components often go before then and are also uneconomical to repair.
 
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