A letter to a trader to claim compensation for a defective motorbike, saying that this was a last chance before going to the small claims court, they did respond, but not before a hearing resolved the matter.
And I am or was a postman.
I think it is quite nice to receive hand written letters, it provides a personal connection between people.
Obviously not in a small claims court case, and yes I was successfull, tho ' I do wish I hadn't had the bother.