Wiggle / Hermes

[ianrauk]

So here's a good story for you.

I ordered a bottom bracket from Wiggle only the other day.
As usual I got the emails saying dispatched. Then another saying it had been delivered by Hermes on Sunday. The delivery address was to my place of work. If the office is not open then the concierge signs for mail and parcels.
So, check Hermes email. Seen it's been signed by the concierge.
Pop along to see him, ask about the parcel. He said nothing was delivered on Sunday. Showed him the signature. Said it's not his.
I mail Wiggle, they get back to me saying the parcel has been left at number 188 in my road.
There is no number 188 in this road. (So not the concierge) I tell Wiggle
They send me the post code. I check the post code, it's a Waitrose. There's a bus stop outside of the shop
The number of the bus that stops there? Yep, it's the number 188 bus.

Wiggle are dragging their heels and not getting back to me. It's only a 13 Quid BB but its a serious matter as far as I am concerned as it is clearly fraud committed by the Hermes driver.
Looks like they will be losing a very good long time customer here.

 

[booze and cake]

Sorry to hear it. I've had repeated problems with My Hermes, they are utterly, utterly useless. My heart sinks every time I hear they are delivering one of my parcels.

I've had smashed parcels, parcels gone missing, parcels left by bins on bin day and taken away by rubbish men, untraceable signatures, received confirmation emails I was not in when I was in all day and no one rang the bell, and a god awful attitude from the driver on the rare occasions they manage to deliver a parcel without incident.

I've complained on a couple of occasions, flagging all of the above and they seem to do bugger all about it, and the awful service continues. Good luck and I hope this has a happy ending without too much hassle.

 

[DCLane]

Hermes is down to the specific courier; my local one's great. But if she's away it turns into a disaster.

 

[derrick]

Fingers crossed not had a problem with Wiggle and Hermes yet.

 

[tom73]

@DCLane same here she'e great never had a problem. Now the Amazon prime man well thats a different story

 

[Racing roadkill]

Hermes suck. They really suck.

 

[StuAff]

So here's a good story for you.

I ordered a bottom bracket from Wiggle only the other day.
As usual I got the emails saying dispatched. Then another saying it had been delivered by Hermes on Sunday. The delivery address was to my place of work. If the office is not open then the concierge signs for mail and parcels.
So, check Hermes email. Seen it's been signed by the concierge.
Pop along to see him, ask about the parcel. He said nothing was delivered on Sunday. Showed him the signature. Said it's not his.
I mail Wiggle, they get back to me saying the parcel has been left at number 188 in my road.
There is no number 188 in this road. (So not the concierge) I tell Wiggle
They send me the post code. I check the post code, it's a Waitrose. There's a bus stop outside of the shop
The number of the bus that stops there? Yep, it's the number 188 bus.

Wiggle are dragging their heels and not getting back to me. It's only a 13 Quid BB but its a serious matter as far as I am concerned as it is clearly fraud committed by the Hermes driver.
Looks like they will be losing a very good long time customer here.

That is absolutely appalling.

 

[fossyant]

I've stopped using Wiggle.

 

[Shut Up Legs]

So here's a good story for you.

I ordered a bottom bracket from Wiggle only the other day.
As usual I got the emails saying dispatched. Then another saying it had been delivered by Hermes on Sunday. The delivery address was to my place of work. If the office is not open then the concierge signs for mail and parcels.
So, check Hermes email. Seen it's been signed by the concierge.
Pop along to see him, ask about the parcel. He said nothing was delivered on Sunday. Showed him the signature. Said it's not his.
I mail Wiggle, they get back to me saying the parcel has been left at number 188 in my road.
There is no number 188 in this road. (So not the concierge) I tell Wiggle
They send me the post code. I check the post code, it's a Waitrose. There's a bus stop outside of the shop
The number of the bus that stops there? Yep, it's the number 188 bus.

Wiggle are dragging their heels and not getting back to me. It's only a 13 Quid BB but its a serious matter as far as I am concerned as it is clearly fraud committed by the Hermes driver.
Looks like they will be losing a very good long time customer here.

Now I'm glad that Hermes don't operate in Australia. Best of luck sorting it out.

 

[vickster]

Not used Wiggle for ages. CRC often cheaper and have a lower free delivery threshold.
I tend to go for Halfords or Evans as I prefer to click and collect rather than wait around for a delivery or have to go to PO to collect. Amazon lockers handy too

 

[si_c]

I don't usually get wiggle stuff delivered as I usually use Collect+ so I'd forgotten it was Hermes. If I know a delivery is via hermes, I'll pay more to not have to deal with them - last time my Wife ordered something online delivered by Hermes they noted it had been left in the porch - we don't have one, and we came home to find it had been thrown over the back fence.

 

[mustang1]

When I read the thread title I thought Hermes (the fashion brand) was going to sell clothes on wiggle like rapha now does.

I would have stopped visiting Hermes of that happened.

 

[Electric_Andy]

Yes their customer services are totally clueless. It does depend on the drivers though. I think they're under so much pressure to deliver everything that there will always be a few drivers who lie and cheat, either because they're lazy or just have no scruples

 

[topcat1]

I too have suffered the "ghost sunday delivery " this was with amazon they sent out a replacement no questions asked.

parcel delivered sunday 8am but office not open until 11am

 

[Levo-Lon]

I use crc and the deliver to local shop click & collect post.
I get a collection email with a bar code.
And updated throughout dispatch and delivery time.

Brilliant so far