If it’s new, and under warranty, take it back.If the bike is 5 months old I would take it back.
That is surely a warranty claim as it' not fit for purpose.
Wot 'e saidIf it’s new, and under warranty, take it back.
They might want the bike back, but if you send them some detailed photographs you never know your luck, they may sent the replacement part.Bought bike on t'internet so not local unfortunately but does say that my particular bike comes with a full warranty. Any idea what level of hassle/cost involved in getting that kind of thing sorted with somewhere not local?
Or even worse - when standing up and sprinting flat out ... I had a transmission failure doing that once and the results were NOT pretty!(glad that didn't happen while you were powering up a 20% slope)
Why not get it assessed by your own LBS if you're not confident, get the parts shipped and then get them fittedBeen in touch with the retailer (Just a lbs, but not local to me!) and they told me they would get it sorted, which is great. However, it's 200 miles away and with Christmas holidays etc just wondering how long before I'll get it back. Quite happy to have a go at fitting the bits myself if they were to send them to me, but just to clarify, with reference to the pictures, is it just the right crank/chainset i need? Is the bottom bracket ok or does that need replacing too?