YIKES! Specialized Recall - fingers crossed

Discussion in 'General Cycling Discussions' started by Charlotte Alice Button, 14 Dec 2017.

  1. Charlotte Alice Button

    Charlotte Alice Button Specialized Super Fan

    Ashford, Kent
    Received a call from Tredz today, to urge me to check the Specialized website and stop riding my new bike :wacko::sad:

    Dear Specialized Rider:

    At Specialized, safety is our primary concern, and when safety is compromised for the rider, we need to take action.

    After careful examination, we've concluded that some model year 2018 Allez, Allez Elite, and Allez Sport model bikes may contain a manufacturing defect in the fork crown which potentially affects safety. Therefore, we've decided to prepare for a recall which will involve replacing the existing fork with a new fork.

    By this letter, we're asking riders to stop riding, and our dealers to stop selling, affected bicycles. Even though, to our knowledge, no one has been injured and no regulatory agency has brought this to our attention.

    We've already engaged our considerable manufacturing resources to supply high-quality replacement forks, painted to match your bikes. Riders who've purchased these bikes will be our first priority for replacement, followed by our retailers. As riders ourselves, we fully understand and are working hard at finding solutions to minimize your inconvenience. We hope you'll understand and appreciate that we will need time to obtain necessary government approvals and time for our factories to produce a sufficient quantity of forks for the recall.

    We assure you that getting you, the rider, back on your bike is our highest priority, and that we're working day and night to make this happen as quickly as possible. As we progress, we'll provide regular updates to you on Specialized.com. And when we begin to deliver replacement forks, we will promptly notify all concerned.

    For questions, please contact Specialized Rider Care at 020 8391 3502.

    On our part, we wish to apologize for this inconvenience.

    Mark Schroeder, Director of Engineering

    Fingers crossed I am alright and don't have to enter the whole return process etc.

  2. derrick

    derrick The Glue that binds us together.

    Good on them, They made the right call.:okay:
  3. Milkfloat

    Milkfloat Veteran

    From what I gather it is the 2018 Allez bikes affected and will take until January for them to source enough replacement forks. On a positive note, if you are in the USA you get $75 in compensation. If it were me I would keep riding and have a good look at the fork crown on a regular basis until the recall can get sorted.
  4. Allez man is going to be so distraught, he’ll be found hanging by his brightly coloured hockey socks. Rugby tops will be getting burned over this, mark my words.
  5. Drago

    Drago Guru

    I thought maximising shareholder return was their priority?
    Gravity Aided likes this.
  6. nickyboy

    nickyboy Norven Mankey

    It is

    I work with PR dudes who write this sort of claptrap all the time. What's telling is that there is no indicative dates as to when this will be resolved, so presumably they are rather unsure themselves
    Gravity Aided and Drago like this.
  7. Spiderweb

    Spiderweb Not So Special One

    North Yorkshire
    I think this has happened before with Specialized.
    dave r and Gravity Aided like this.
  8. OP
    Charlotte Alice Button

    Charlotte Alice Button Specialized Super Fan

    Ashford, Kent
    Yeah - this is what I am unsure of, I do have my Diverge to fall back on, I would rather be safe than sorry. I am hoping I won't have to pay to get the forks replaced once they are shipped out?!
    Fnaar likes this.
  9. Rooster1

    Rooster1 I was right about that saddle

  10. Spiderweb

    Spiderweb Not So Special One

    North Yorkshire
    From my experience working with Specialized you won't be expected to pay a penny.
  11. Hopefully they will arrange to have it done at a local spesh dealer, rather than having to ship back to Tredz.
  12. Spiderweb

    Spiderweb Not So Special One

    North Yorkshire
    I'm sure that will happen, Specialized will pay the local dealer for the labour costs. There may be some inconvenience so any affected owner may receive some form of compensation.
  13. nickyboy

    nickyboy Norven Mankey

    Gotta work like any vehicle product recall surely?

    You have to take it to an agreed place. All the costs of replacement are down to someone other than you
    NorthernDave likes this.
  14. biggs682

    biggs682 Smile a mile bike provider

    Another " Death Fork " re call
    Illaveago, Gravity Aided and Drago like this.
  15. Milkfloat

    Milkfloat Veteran

    But one without a death or even an injury.
    woodbutcher and biggs682 like this.
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