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£190 empty box from chain reaction

Discussion in 'General Cycling Discussions' started by fatjel, 6 Dec 2017.

  1. fatjel

    fatjel Über Member

    Location:
    Kent
    Ordered an XT di2 rear mech from chain reaction .
    Was very pleased when it turned up the next day via their collect + service.
    Not so pleased when the box turned out to be empty.
    Their phone was to busy to talk to me so emailed. After two days sending pics of the empty box and filling in forms they say they’ll get in touch with their courier and be in touch in 5 to 7 days .
    I’ve bought from them 27 times in the last three years and spent loadsa money . I sort of expected better
     
  2. Rooster1

    Rooster1 May the Porg Be With You

    Location:
    Berks
    Yikes. Was the box damaged or in tact before you opened it?
     
  3. vickster

    vickster Legendary Member

    Location:
    Sutton
    I'd start a claim through your credit card company, that'll spur CRC into swifter action
     
    xzenonuk and Saluki like this.
  4. Doug.

    Doug. Über Member

    Sorry to read about the "empty box.
    In my experience C.R. are usually very good about such matters.
     
    Sixmile likes this.
  5. OP
    OP
    fatjel

    fatjel Über Member

    Location:
    Kent
    The outer box was sealed and didn’t look tampered with but the shimano box lacked the usual plastic seal.
    I paid with PayPal so should get the money back via them if all else fails
     
  6. vickster

    vickster Legendary Member

    Location:
    Sutton
    So it’s been nicked at their warehouse or never made it from Shimano
     
    Illaveago likes this.
  7. Smokin Joe

    Smokin Joe Legendary Member

    Sounds like someone at the warehouse fancied a Di2 mech.

    In my youth I had a brief spell working for a toy wholesaler. Shops began complaining that the boxes that should have contained toy guns were received with nothing in them. A management sting found that one of the young lads who worked in the warehouse pick and pack team was nicking them. He was a strange bod, the guns he was taking were cheap junk and unrealistic, but he had a bit of a firearms fetish. Sort of guy you'd expect to see carrying out a mass shooting later in life.
     
  8. night cycler

    night cycler Über Member

    Fatjel-They are too busy to talk to you, and making you wait 5-7 days for a response is poor customer service. What consideration is being given to the fact that the customer may be needing the part urgently?

    A few months ago I started using Merlin cycles. I found the staff & customer service to be truly excellent and fast shipping too.I have bought 2 small spare Shimano chain rings, a pair of schwalbe tyres and a pair of Michelin tubes. They answer the phone straight away, and the order is placed so swiftly. No problems whatsoever.
    Merlin cycles 01772432431 Once you have tried them I don't think you will go elsewhere providing they always stock the parts you need.

    Let's hope it is just a one-off issue with CRC.
     
    Last edited: 6 Dec 2017
  9. vickster

    vickster Legendary Member

    Location:
    Sutton
    That's all very well if they have what you want at the price you want to pay :smile:
     
    Milkfloat likes this.
  10. Sixmile

    Sixmile Über Member

    Location:
    N Ireland
    I have used CRC dozens of times this year. There was only one occasion where I wasn't happy with the way a particular item arrived and they were quick to rectify the issue. I prefer using their live chat to sort anything out.

    Hopefully you get sorted!
     
  11. Rooster1

    Rooster1 May the Porg Be With You

    Location:
    Berks
    Serial numbers!
     
  12. night cycler

    night cycler Über Member

    That is true Vick.
     
  13. Cycleops

    Cycleops Veteran

    Location:
    Accra, Ghana
    I’ve read of several of these ‘empty box’ scams recently. Sometimes they replace the goods with something of the appropriate weight. It’s either happens in the warehouse or at the courier company. The latter more likely. Just leave the matter to CRC to sort, it’s not your fault.
     
    Last edited: 6 Dec 2017
  14. Drago

    Drago Guru

    I'd tell them to screw their supplier - you've entered into a contract with them to supply an item, and that contract isn't discharged simply because they handed the item to the courier. That's their problem to sort out in their own time.

    In the meantime, could they please send you the item you've paid for?
     
    xzenonuk, classic33 and Cycleops like this.
  15. Phaeton

    Phaeton Veteran

    Location:
    Oop North (ish)
    The OP states he's used them 27 times before & you completely ignore that, he has 1 issue & you strike them off your list, interesting.
    So many angry people, clearly 2 people who have never made a mistake in their lives, you know what they say, the people who don't make mistakes, don't do anything.