First of all, after buying my bike online, I received no communication about when it was to be delivered. .....
The entirety of Saturday was spent trying to contact
Evans' customer service via facebook but I got no response.
I got a response on Sunday ....
Going back to the OP...
Why did you choose to try to contact them by faceache?
Faceache is a social media platform that is good for many things, not necessarily for things like this.
I work for an organisation that has a social media presence. To be honest it's an absolute pain in the ar$e we try to use it to tell people what were upto and about things that may affect them. But it's just a pit of negativity, whatever you do people will moan at you for doing it, not soon it, doing it to late, doing it too soon, doing it the wrong way, doing it the right way but not standing on our heads while doing it. Yada yada. People then start banging on about other unrelated stuff that is nothing to do with us most of the time. It's just the septic tank of corporate Comms. Despite copious warnings that it isn't monitored daily people still send us urgent messages and then moan when we don't respond within 5mins.
We, like many corporate users use a Facebook client to handle our access and posts, this will delete posts with naughty words and hide posts it sees as hate or unsuitable for a family audience. It also seems to have a problem with Scunthorpe. Many of these posts or messages will never be seen by our staff.
Anyway, only a small proportion of staff are trained to use the system and then only a few of them get involved due to it being seen as a shortcut to the dole queue. My personal view is we shouldn't do it and just have a webpage at the most.
What usually happens is one of the corporate Comms folk sees a post or message a day or two later sends it on to the right department (sometimes) who then pass it on to a member of staff to action, who then add it to their workflow and get around to it several days later.
Whereas if you'd phone our enquiry like, you might have had a wait, but you'd get through to someone who could likely help or give you some pointers right away.
Organisations like SD and EC are not ma and pa operations where the person operating the SM is the same person posting the packages.
Anyway.
I'd expect nothing less from SD and EC they're on my blacklist too.
Wouldn't get this sort of thing at an LBS, but that service and ability to go down to them and see what is happening comes at a cost, as does a quality fully staffed C/S dept. A cost we in general don't wish to meet and hence why we buy from the box shifters who operate on skinny skinny margins.
