I bought a bike and set of pedals off the net recently,the company looked and probably is a reputable shop(at the moment i won't be mentioning the shop),the picture shown didn't fully match the spec list,mainly the rims shown were of an 'aero' type but the rims that arrived were what i would call normal rims but listed on the spec sheet,anyway after complaining and saying it was false advertising i decided to accept the wheels... i just couldn't be bothered with sending it back. So i have the bike but no pedals,it took nearly 3weeks later for pedals to come whilst the bike collected dust screaming to be ridden,after lots of phone calls by myself they eventually arrive,excitedly fit them and off i go for a test ride of 10miles only changing the front gear once ,when i went to change it again the Shimano Tiagra lever did nothing,i got home, investigated,did all the checks,took it to local bike shop they confirmed my fear. Back on the phone,complaints,we'll phone you back,did they....no...i phone again....its been posted.....did it arrive.....NO......more phone calls...sorry nothing registered can i take your details or wrong departmentstill nothing.....more calls at my expense now i been told its a common problem with the Shimano Tiagra lever and others are in the same boat...its now 4months and i'm riding with only the big ring at the front in the High Peak if any one knows the area they will know how limited my rides are without driving or catching a train... IS THIS A FOB OFF or have others experienced with this particular lever????.........Any advice on how i can gee them up,friends have said Citizens Advice,Solicitors or even my credit card company, its the first time i bought off the internet and its my last time,stuff the good deals!!