Anyone cancelled due to Covid?

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Bazzer

Setting the controls for the heart of the sun.
Oooohh where abouts in the red sea ? Some wonderful diving trip memories around Sharm and the lesser known area below.
This time in the northern part doing wrecks and reefs again. Although my preference is for the deep water and sharks around Elphinstone or the shallower, but bursting with life reefs of St Johns down towards Sudan
 

cyberknight

As long as I breathe, I attack.
This is part of the email i got from my holiday booking , i am leaning towards moving it to next year although we are not going till august

The health and safety of our guests, and staff is paramount and with that in mind we are working very hard to implement new measures to keep everyone safe. We do understand in this uncertain time that you may prefer to defer your holiday till later in the year, or even next year, and as such we will transfer your holiday free of charge. You do not have to choose your new dates – we will hold your booking until you are ready.
 
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vickster

vickster

Legendary Member
Bit like a parrot now but..
What I am still trying to get a (definite) answer on is..... who do I claim off ?
Majorca... May 10th.
Holiday booked through Hays
Package holiday with Jet2
Paid by credit card
Took out full insurance.
I have read various specialists advice plus the latest 'Which' article but none of them say you do a, b or c etc.
Not a real problem but it would save a lot of hassle if I had a proper legal answer.
Talk to Hays in the first instance, your contract is with them. Phone the branch you booked through
 

steverob

Guru
Location
Buckinghamshire
Had already paid the deposit on a holiday to South Africa for June and balance was due at the end of March. Figured it was unlikely to go ahead - even best case scenario it would have to be massively changed - so just before payment date, rang up the travel agent and asked them about moving the dates to October instead. They did it no problem, basically keeping the exact same itinerary, just pushing it back four and a bit months. Cost was almost identical (gained on one thing, lost on another but pretty much cancelled themselves out), plus now full balance isn't due until August, so it gives us more time to save up. And if things aren't back to normal by then, we'll look to see if we can move it again.
 

rogerzilla

Legendary Member
We're supposed to be on a cheap Haven holiday at the end of May. In theory they re-open that week but I give it worse than 50/50 odds.

We were going to go to the Alps in late June but that's even less likely as it's international. Would have been the last chance before the "accidental" hard Brexit.
 

NorthernDave

Never used Über Member
I've got a cottage on the Cumbrian coast in May and it's looking increasingly unlikely to go ahead.
To be fair, the company it's booked through have already been in touch saying I can defer it to any available slot in the next 12 months and just pay any difference in price, so will see what happens next week and then decide.

I've now received an email from them advising that the owner of the accomodation says the booking cannot go ahead due to the current situation and travel restrictions. Not entirely unexpected.
It then repeats the offer to swap to any available week in the next 12 months free of any admin fees but then specifically states I cannot have a refund.
Providing I can find a suitable week I'm happy to swap, although I'm not sure how legal the "no refunds" comment is.
 

mjr

Comfy armchair to one person & a plank to the next
Providing I can find a suitable week I'm happy to swap, although I'm not sure how legal the "no refunds" comment is.
Legal but annoying. https://www.moneysavingexpert.com/news/2020/02/coronavirus-travel-help-and-your-rights/#ukholidays
 
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vickster

vickster

Legendary Member
All my flights have now been cancelled...now need to try to get through on the phone to organise refunds...which appears nigh on impossible! Just as well I'm not in a rush for the cash!
 

NorthernDave

Never used Über Member
I've now received an email from them advising that the owner of the accomodation says the booking cannot go ahead due to the current situation and travel restrictions. Not entirely unexpected.
It then repeats the offer to swap to any available week in the next 12 months free of any admin fees but then specifically states I cannot have a refund.
Providing I can find a suitable week I'm happy to swap, although I'm not sure how legal the "no refunds" comment is.

Rebooked for mid-September in the hope we'll have returned to something approaching normality while there is still a chance of half decent weather. :scratch:
 

Julia9054

Guru
Location
Knaresborough
Supposed to be catching a ferry to Belgium on 23rd May. Clearly this is not going to be a goer. I booked through Direct Ferries. I cannot cancel online, they have closed their phone lines and are responding to queries by their online contact form only.
I have sent several messages and have had no response. Any suggestions as to what to do next?
 
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vickster

vickster

Legendary Member
Supposed to be catching a ferry to Belgium on 23rd May. Clearly this is not going to be a goer. I booked through Direct Ferries. I cannot cancel online, they have closed their phone lines and are responding to queries by their online contact form only.
I have sent several messages and have had no response. Any suggestions as to what to do next?
Wait. I’m in the same situation with BA
 
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mjr

Comfy armchair to one person & a plank to the next
Supposed to be catching a ferry to Belgium on 23rd May. Clearly this is not going to be a goer. I booked through Direct Ferries. I cannot cancel online, they have closed their phone lines and are responding to queries by their online contact form only.
I have sent several messages and have had no response. Any suggestions as to what to do next?
https://www.directferries.co.uk/contact.htm says they are dealing with enquiries in date order, so it seems like all you can do is wait unless/until you take the nuclear option of asking your payment card provider if they'll claw it back because the ferry is cancelled and the agent is not answering.

Why can't you cancel online JOOI? No login, or their site trying to charge you?
 
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