Been nit picky ?

[JtB]

No refund, said Whyte would not entertain the idea either. Offered a free bottle cage and touched up with lacquer

Seems like poor customer service to me.

Maybe you should contact Whyte directly to see whether they are interested in protecting their reputation.

 

[midlife]

[QUOTE 4503329, member: 45"]I wouldn't. This takes the pressure off the store, who the contract is with.[/QUOTE]

True, the contract is indeed with the shop but haven't they fulfilled their contractual obligations by effecting a repair which has been accepted?

Shaun

 

[midlife]

[QUOTE 4503352, member: 45"]I would argue that the repair hasn't put the bike back to new condition. It's a fudged compromise, and it won't last.[/QUOTE]

Yep, I agree. Goes back to the car that fell off a transporter and the buyer found out. The Judge said that the car had indeed fallen off the transporter but had been repaired as new do could be sold as new. The bike was not as new.

The op accepted the repair which is a bit tricky to work around. If the op is still unhappy then back to the shop it goes.

Shaun

 

[rideswithmoobs]

True, the contract is indeed with the shop but haven't they fulfilled their contractual obligations by effecting a repair which has been accepted?

Shaun

This is what I'm thinking. Should it get worse they indeed said they would have a better case to go to Whyte with. When I took the bike in they asked what I was looking for as in what did I want, discount, etc. I didn't want anything, I just wanted my bike sorted so I can ride it happily. Maybe it's best just to accept it, ride it and enjoy it. If it gets worse I best hope it happens soon so I can try again with sorting it lesson learned

 

[Andrew_P]

The thing is they have not, or at least do appear to have even tried speaking to Whyte which I would say they was duty bound to do.. They are just assuming. Difficult situation for you now you have let them lacquer it :-(

 

[rideswithmoobs]

The thing is they have not, or at least do appear to have even tried speaking to Whyte which I would say they was duty bound to do.. They are just assuming. Difficult situation for you now you have let them lacquer it :-(

Yep I would say that's it really now its lacquered. Lesson learned to not roll over so easy

 

[Andrew_P]

Yep I would say that's it really now its lacquered. Lesson learned to not roll over so easy

Does make me wonder if they did something in assembly of the bike, what could they possibly have lost by contacting their supplier? Just seems weird.

 

[rideswithmoobs]

When I tested the bike I noticed nothing and the internal seat post clamp was demonstrated. Can't say I noticed it then but no idea whst they do before I collected it. I assume when it arrives at the shop from Whyte they will need to build up the pneumatic dropper post that's inside the seat post tube held by the clamp. The damaged bit is the opposite side to the Alan bolt that tightens it and on removal it pushes out so could have damaged the paint I suppose. I checked all the 905's and the G series and the T's but all perfect in the shop. Wish I had said no to the lacquer now ..........

 

[Smokin Joe]

Yep I would say that's it really now its lacquered. Lesson learned to not roll over so easy

Do you mean clear lacquer? If so that is not a proper repair, you could have done that yourself with nail varnish.

 

[rideswithmoobs]

Do you mean clear lacquer? If so that is not a proper repair, you could have done that yourself with nail varnish.

Sure do Joe, clear lacquer. I'm thinking the more I look at it the more it appears to be damage rather than flaking or faulty.
I'm going to call them tomorrow and say I'm still not happy it's bugging me and to me 1700 quid is a hell of a lot of money to buy something which manufacturers such as orange and others sell off as used or slight imperfection. This is being sold as A1 brand new. Maybe I'm been pathetic or picky but I'd rather have one of the other Whyte bikes in the shop with no paint damage. Saved for most of this year to buy that bike

 

[Andrew_P]

Bite the bullet and go back - Just be firm and reasonable ask for a replacement or your money back. Has it been ridden? You are well within your legal rights to return it as a faulty under the sale of goods act.

 

[midlife]

Bite the bullet and go back - Just be firm and reasonable ask for a replacement or your money back. Has it been ridden? You are well within your legal rights to return it as a faulty under the sale of goods act.

I think it's now The Consumer Rights Act 2015

Shaun

 

[rideswithmoobs]

Bite the bullet and go back - Just be firm and reasonable ask for a replacement or your money back. Has it been ridden? You are well within your legal rights to return it as a faulty under the sale of goods act.

Nope never ridden. Wheeled into van, wheeled out and into garage, back in van and back into garage

It's a sad life for a little bike desperate for some mud and off road goodness

 

[Drago]

This is why I pay for expensive items on my credit card - "Won't take it back? Fine, I'll just phone my CC company now and do a chargeback, and I'll leave it with you anyway."

Don't ask them - tell them.

 

[rideswithmoobs]

This is why I pay for expensive items on my credit card - "Won't take it back? Fine, I'll just phone my CC company now and do a chargeback, and I'll leave it with you anyway."

Don't ask them - tell them.

Not saying they won't take it back, not really asked but will do tomorrow and take it from there. I don't see how they can refuse to take it further really. I just feel bad because I like the shop and riding around there and feel embarrassed going back in future.... oh look it's that picky twit who whinged about his new bike