cyberknight
As long as I breathe, I attack.
- Location
- Land of confusion
Feck touch up paint if they damaged the frame they ought to replace it , or a replacement bike .
Both of them?
Feck touch up paint if they damaged the frame they ought to replace it , or a replacement bike .
I WISH people would learn to service their own bikes instead of putting them into the hands of a bunch of muppets with an adjustable spanner and no idea.
Indeed , last time i had a new freehub put on a wheel at said shop i checked before i left as they had lost the dust seals , i got a new wheel.The problem he may have is that it wasn't noticed in the store, unless it was. If it was noticed in store there's no way they can deny it.
Of course if you take it back and kick up a big enough fuss you never know, can they prove they did not do it , customer service and all? worth spitting your dummy out and seeing what happens .
These 'free' 6 week services are just another sales tool. They are offered at point of sale as an add on then used to try to sell you stuff to replace bits that's broken/crap or badly fitted in the first place.
I bought a bike from Evans and it needed the gears sorting and checked over, they didnt try and sell me a thing.
The same bike as above I noticed a chip out of the paint and slight dint in the downtube on the way home when I bought the bike. It was a Feb and the snow came in later the same day I picked it up, so a couple of weeks later I visited the shop, the bike with no more than 12 miles on it and showed them, Evans just turned around and said "Prove it was us who damaged it" and that was that, I couldnt, I had left the store with a damaged bike costing £900 without realising it.