Bkool - issues and ideas - what do you want to tell Bkool?

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gbrown

Geoff on Bkool
Location
South Somerset
but if i owned BKOOL.
buy my trainner and i will give you the software and the hardware.

xx

Sensibly, that's not Bkool's stated business strategy.

I would say that they know there is much more money to be made in software services than in selling hardware into a saturated market, where loads of other suppliers keep margins tight.

This is what their web site says ...

Compatible with any trainer
Tell us what device you're using
Your device

roller_img_10__v12636.jpg

Wahoo kickr

SELECT YOUR TRAINER
Great, you can use the simulator!
The simulator will control the resistance based on several variables, such as the gradient of the terrain, the user's weight and wind speed.

You can pay monthly or get 20% off by paying annually:​

I would think small variations in calibration are inevitable and acceptable, but to have a difference of as much as 60 to 70 km/h (recovering on a steep downhill gradient) destroys any claim to "support" the non-bkool smart trainers in any meaningful and justifiable way.

And it seems to be unnecessary, as I am sure Bkool could address the issue with a simple software change... if they listen to their user base!

All IMHO

Geoff
 

gbrown

Geoff on Bkool
Location
South Somerset
Personally, I really want Bkool to succeed and establish themselves as market leader, instead of yet another American start-up company using hype and marketing to gain huge market presence for an arguably still much inferior product.

The combination of being able to ride near real-world simulations of courses we have also ridden in the real-world with other riders who participate in the great social interaction on this forum (a real value add to bkools offering - which they should make sure they duplicate ASAP) is a real world beater.

Unfortunately, at the moment, this is only really possible if you use their trainer and deal with the reliability issues we have all seen here. If you believed their assurance of support for expensive trainers like the Wahoo KICKR and invested the best part of £1,000 in the hardware, you find yourself a second class citizen on most rides with a fundamentally broken simulation, due to one stupid restriction/bug that I'm sure bkool could fix easily but have failed to do so in over 9 months!

It is without doubt that the community here really adds the gloss to the product, much improving motivation and reward from the investment in time and effort. Without this it would not be anywhere near as compelling. On the back of this I have personally convinced several people to take on the product, who have been so impressed that they have done the same and this is the best way for any product to suceed! :cheers:

Geoff
 

T.M.H.N.E.T

Rainbows aren't just for world champions
Location
Northern Ireland
Scheduling rides: Would it be possible for some sort of calendar to pick the day for a ride to be scheduled on?

Activity Search: When favouriting a ride from the Sessions - Search tab and using filters (45km and Moderate - Very Difficult for example) the site forces you to redo the filters once the ride has favourited as it navigates you away from the page. Not helpful if the ride was on page 9....
 

theboxers

TheBoxers on Cycle Sim sw
Scheduling rides: Would it be possible for some sort of calendar to pick the day for a ride to be scheduled on?

Activity Search: When favouriting a ride from the Sessions - Search tab and using filters (45km and Moderate - Very Difficult for example) the site forces you to redo the filters once the ride has favourited as it navigates you away from the page. Not helpful if the ride was on page 9....
My work around on this, is to open any rides I want to look at in a new tab, learnt after the same issues as you. The search sessions tab does not reset when you go back then.
 

theboxers

TheBoxers on Cycle Sim sw

Baldo Mero

Senior Member
Spot on!

This is what I am struggling with, there seems to me to be no technical reason why the software simulation of virtual speed should not be the same for all trainers, especially smart resistance controlled trainers that have every capability the bkool pro has.

They just don't seem to understand, or can't explain! I think they are confusing the issue with non-resistance controlled trainers where they cannot reduce the resistance of the trainer while simulating a descent (but could still simulate descending speeds), but this does not apply to the Wahoo KICKR and many other smart trainers.I repeat, these smart resistance controlled trainers have every capability the bkool pro has!

We need to get through to the technical people directly involved with the simulation algorithms.

It destroys the claim to support other smart trainers and ruins multi-player rides, withdrawing the major reason to pay for premium subscriptions.

In my opinion, if Bkool want to keep owners of other smart trainers paying for subscriptions they MUST fix this issue.

Geoff

I found interesting the answer from Bkool in which they said that the problem is tacx's implementation of ANT+-FE-C protocol. So I have been playing a little more with the vortex. You see, if the trainer is paired as a "power device" instead of the ANT+-FE-C protocol, the virtual speed works all right for the tacx and speeds up in downs like the Bkool trainer does. So one possible thing to do would be to pair the Tacx with a different controlling headunit as an ERG trainer (e.g., a garmin edge 520, or another software like goldencheetah, etc running in parallell), fix the watts to the %FTP wattage that you want to use in a race, and give a go to league stages in this mode and check if it is fun and more even running them. Of course it kills the whole idea of having a software-controlled resistance trainer to use it as an ergo trainer, but it could be OK for the actual multiplayer races. Using an edge 520, for example, it would be even possible to change the desired wattage during the race to push harder or lighter to account for the ups and downs focusing on the watts and the achieved speeds. I'll give it a go.
I also find interesting the fact that the only trainers that accept BSim "virtual speed" are Bkool and Elite, because these are the brands that specifically do not broadcast speed/cadence/power data independently of the FE-C protocol through ANT+, while Tacx and Wahoo do it. So it is actually possible that the different behaviour of the trainers is related to the fact that Tacx and Wahoo trainers do broadcast these data from internal sensors "embedded" in the ANT+-FE-C protocol and independently through ANT+, and the data cannot be override by the simulator. If this is the case, Bkool's answer could be partly true although still I don't know if this is easily fixable and who should fix it.
In any case, both Bkool and Tacx have clear reasons to fix this urgently: Bkool because there are about 10 trainers for each Bkool trainer out there looking for a decent software, and willing to pay their subscription if it works. Yes, even with its many quirks and oddities, if it were levelled between different trainers it is certainly fun to ride and it has unique features that are not to be found elsewhere. Whereas if they don't take care of this they are not going to get our premium renewals because it is just not fun with a tacx trainer. Tacx, on the other hand, is heavily positioned in the hardware side and they lead the sales of low-mid range budget trainers without a competitive multiplayer software. So as much as both would like to keep both sides of the business they cannot do that once the protocols are open.
Personally as a vortex smart rider I don't see a reason to renew my premium membership until this is fixed. Nor to recommend it to other riding mates. It just kills the multiplayer Bsim experience.
 

Lars_engstrum

Active Member
Location
Shoreham
Supreme post by Mr Mello.
 

Cb300

Active Member
To see all my saved favourites in the sim software not just a few .
To not let people leave the velodrome once underway and ruin it for others so the session can no longer continue ,even if they are stationary at least we could finish.
 

Neilsmith

Well-Known Member
4 Rides in a row on the iOS app all crashed at different points 17, 21, 23 and 24km into the ride all on the same league course very frustrating, I don't believe I lost wifi just the app crashed, I was the only device using the wifi.
 

Neilsmith

Well-Known Member
I have just switched off auto renew, my trial period is nearly over, but with the current set up its not working for me, no point subscribing if the iOS app crashes so frequently, I will came back and have a look in the future if you can sort it out. I will continue using Tacx and check out some of the other competitors for now.
 

RickB

professional procrastinator
Location
Norn Iron
I have just switched off auto renew, my trial period is nearly over, but with the current set up its not working for me, no point subscribing if the iOS app crashes so frequently, I will came back and have a look in the future if you can sort it out. I will continue using Tacx and check out some of the other competitors for now.
Understandable Neil when you were having so many issues - hope to have you back at some point down the line if they can get themselves sorted a bit better.
 

Baigu

Regular
Long time lister, first time caller!

Signed up for Bkool because of this forum. However, didn`t buy a Bkool trainer partly because of this forum (+ DC Rainmaker didn`t recommend it). Too many issues with the trainers and the lack of suppliers in Canada.

As a Tacx Vortex user, I wish that I could get a break when going downhill... this issue is well covered here.

I would also like for Bkool to come up with a way of adjusting the speed uphill for trainers who cant simulate really steep hills. I don`t want to sign up for leagues that do Mountain climbing since I would be at a clear advantage.
 
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