Evri Again

[Drago]

The Royal Mail, Parcel Farce, DPD, etc, have all beenmso bad recently that I breathe a sigh of unexpected relief when something is sent to me via Evri. Things have got that bad.

 

[glasgowcyclist]

It is frustrating, but you have no contract with the delivery company, it is the vendor who has the contract.
...

With ebay it can be more complicated than that.

I sold an item on there, which was handled by Evri for delivery. It never arrived, so I refunded the buyer and claimed from Evri for the package. They rejected my claim because I had bought the label from eBay, suggesting I chase them.

Ebay rejected my claim, stating that I had to pursue the label seller (this is not a joke), Packlink.

Packlink refused my claim because, by this time, more than 30 days had elapsed from the date of dispatch, but if I could prove that I'd reported the loss to the carrier within that time then they would reconsider.

I would need to provide a screenshot of "such written communication that includes: initial contact date, your email address, the shipment tracking ID and the carriers reply."

Evri wouldn’t give me the necessary info to comply with that so I submitted a DSAR which they refused to comply with! Then I remembered I’d kept a copy of the transcript of my initial chat with Evri and supplied screenshots of that, which Packlink accepted and quickly paid out.

This is why, where I have the choice, Evri can always go take a flying f*ck to themselves.

 

[Drago]

Evri lost it, irrespective of who printed what or sruck what ever label on it. Provided the value justified id id take them down the small claims route. I doubt they'd even show up in court.

 

[Katana]

Avri rang the doorbell at 11,55am Went down stairs to answer the door to see the courier driving away
She waited exactly 10seconds for a response Checked on ring door bell she had a quick glance through the front window then left No card through the door to say that the delivery had been attempted
Don’t these idiots realise that sometimes it takes a bit longer than 10 seconds to answer the door

I think 10 seconds seems to be standard now. I very often find the parcels left on the door mat by the time I get to the door. When I watch the video back from ring doorbell it almost is the case every time. You could see the courier waiting for a response after pressing the doorbell and on a count of a 10 he is gone!

 

[glasgowcyclist]

Evri lost it, irrespective of who printed what or sruck what ever label on it. Provided the value justified id id take them down the small claims route. I doubt they'd even show up in court.

Evri lost it but my contract was with the carrier, which turned out to be Packlink. Evri was the courier, not the carrier. Who knew such fine delineation existed?!

Anyway, Packlink were very quick to refund the value of the contents, which was £10, and the postage.

 

[Drago]

It doesn't matter who you contract was with. Not having a contract does not release Evri from liability for the property THEY lost.

 

[cisamcgu]

I got a delivery today via Evri. I wasn't home but got a call from the courier. I explained that I wasn't there, but he could leave it behind the bin. He declined to do this, saying it needed a photo/signature of delivery. We then had a couple of minutes on the phone discussing my neighbours and who might be home in the middle of the day. We ended the call and I believe he then went and knocked on each one until he found one in and was happy to talk the delivery on my behalf. Then he phoned me back and told me which neighbour it was.

Superb service from the courier !

 

[Alex321]

It doesn't matter who you contract was with. Not having a contract does not release Evri from liability for the property THEY lost.

It doesn't, but their liability is to the people who gave them the goods and the contract to deliver. Not to the intended recipient.